Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 06 Dec 2022 14:55:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           06:02 PM, 06th Dec                     User                    I received my order thank you!           06:02 PM, 06th Dec                     User                    * File attached - WhatsApp Video 2022-12-06 at 5.03.20 PM.mp4 *    But there is one plate broken           06:05 PM, 06th Dec                     User                    Picture for reference           06:05 PM, 06th Dec                   Abdulqader                   Hi, Dear thank you for contacting us. This's kader We would be happy to help you.           06:07 PM, 06th Dec                     User                    `hello           06:07 PM, 06th Dec                     User                    I received my order           06:08 PM, 06th Dec                     User                    But one plate is broken           06:08 PM, 06th Dec                   Abdulqader                   We apologize for the inconvenience caused. ​ Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases.   We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape.           06:08 PM, 06th Dec                     User                             06:08 PM, 06th Dec                     User                    * File attached - WhatsApp Video 2022-12-06 at 5.03.20 PM.mp4 *             06:09 PM, 06th Dec                     User                    This is before removing the plate from the boc           06:09 PM, 06th Dec                     User                    It is already broken           06:09 PM, 06th Dec                     User                             06:10 PM, 06th Dec                     User                    Just one plate is broken. I need a replacement please as this is not my fault. I received a defective item and I need a replacement.           06:10 PM, 06th Dec                     User                    If you cannot issue a replacement then I would like to return it ... just the way I received it = broken.           06:11 PM, 06th Dec                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we assist you with this accordingly.           06:12 PM, 06th Dec                     User                    `Okay           06:14 PM, 06th Dec                     User                    Hanzo 16-Piece Ceramic Dinner Set - Serves 4           06:14 PM, 06th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:16 PM, 06th Dec                     User                    Okay thank you           06:16 PM, 06th Dec                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.we do not have an exchange option available at this time We would like to inform you that a new return request has been created on 12/6/22 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           06:18 PM, 06th Dec                     User                    Okay so I can return it?           06:19 PM, 06th Dec                   Abdulqader                   a new return request has been created on 12/6/22           06:20 PM, 06th Dec                     User                    I am aware           06:20 PM, 06th Dec                     User                    I am confirming the fact that it will be returned           06:20 PM, 06th Dec                     User                    And I would like my money in cash           06:21 PM, 06th Dec                     User                    Not to my card           06:21 PM, 06th Dec                     User                    Because it is not working anymore           06:21 PM, 06th Dec                   Abdulqader                   We truly sorry we can refund the amount in cash value the amount will be refunded automatically to the original payment           06:23 PM, 06th Dec                     User                    If I return it           06:23 PM, 06th Dec                     User                    In store           06:23 PM, 06th Dec                     User                    Can you give me cash           06:23 PM, 06th Dec                     User                    I cannot receive by bank           06:24 PM, 06th Dec                     User                    Please find me a solution as I cannot receive it by card           06:24 PM, 06th Dec                     User                    It's deactivated and I am new to the country so I did not issue a card yet           06:24 PM, 06th Dec                   Abdulqader                   We request you to please allow us some time           06:27 PM, 06th Dec                     User                    okay           06:28 PM, 06th Dec                   Abdulqader                   please accept our sincere apologies for this Kindly contact with your bank regarding this issue           06:29 PM, 06th Dec                   Abdulqader                   As  refund will be processed to the same mode of payment           06:29 PM, 06th Dec                     User                    I can't pass by the store and receive it cash?           06:29 PM, 06th Dec                     User                    In ikea I was able           06:29 PM, 06th Dec                     User                    I don't think there is an issue           06:30 PM, 06th Dec                     User                    I can make the refund in person           06:30 PM, 06th Dec                     User                    Or issue the payment to me once I create a bank account           06:30 PM, 06th Dec                     User                    which will be in one week           06:30 PM, 06th Dec                     User                    find a solution please           06:31 PM, 06th Dec                   Abdulqader                   Please note that the item is damaged so that the store will not accept the damaged item.we are truly sorry we can not refund the amount as a cash Kindly contact with your bank regarding this issue           06:33 PM, 06th Dec                     User                    Can I change my bank details then?           06:34 PM, 06th Dec                     User                    I don't understand what the issue is?           06:35 PM, 06th Dec                     User                    The other account is deactivated           06:35 PM, 06th Dec                     User                    I can't bring it back to life           06:35 PM, 06th Dec                     User                    Accept a different way of payment           06:35 PM, 06th Dec                     User                    I am suggesting to receive them in cash myself           06:35 PM, 06th Dec                     User                    Or give you a different bank account           06:35 PM, 06th Dec                     User                    Both are perfectly fine solutions           06:36 PM, 06th Dec                     User                    I already received a super late order, then this!           06:36 PM, 06th Dec                     User                    It's not my problem that I received it broken so please work on finding a suitable solution           06:36 PM, 06th Dec                     User                    I don't mind exchanging for a different item           06:36 PM, 06th Dec                   Abdulqader                   Sorry we can not change your bank details           06:38 PM, 06th Dec                     User                    Why not?           06:39 PM, 06th Dec                     User                    Give me a good reason           06:39 PM, 06th Dec                     User                    This is my right           06:39 PM, 06th Dec                     User                    I paid for a perfectly made product           06:39 PM, 06th Dec                     User                    And I received it damaged           06:39 PM, 06th Dec                     User                    I am requesting my money back           06:39 PM, 06th Dec                     User                    As the product did not meet expectations           06:39 PM, 06th Dec                     User                    I want my money back           06:39 PM, 06th Dec                     User                    Find a way other than the original card to return it           06:40 PM, 06th Dec                     User                    Just like other companies do it, homecentre can do it as well           06:40 PM, 06th Dec                     User                    It is part of customer service           06:40 PM, 06th Dec                     User                    This is my right           06:40 PM, 06th Dec                     User                    The way I receive my money should not matter           06:40 PM, 06th Dec                     User                    So please, I do not want apologies. I want a solution.           06:40 PM, 06th Dec                   Abdulqader                   please accept our sincere apologies for this but your system is automatically refund the amount to your original payment method           06:43 PM, 06th Dec                     User                    I do not accept iy           06:44 PM, 06th Dec                     User                    I want my money transferred to a different account           06:45 PM, 06th Dec                     User                    Please stop repeating the same thing           06:45 PM, 06th Dec                     User                    Either I receive it in cash or to a different account           06:45 PM, 06th Dec                     User                    Speak to management about it           06:45 PM, 06th Dec                     User                    They will find you a solution           06:46 PM, 06th Dec                   Abdulqader                   Please note that we do not have the service of transferring the amount to another account.           06:50 PM, 06th Dec                     User                    OK I DO NOT WANT TO REFUND           06:51 PM, 06th Dec                   Abdulqader                    We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.            06:53 PM, 06th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:54 PM, 06th Dec                     User                    NO           06:55 PM, 06th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:55 PM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5422836