Subject: Ticket Assigned - Conversation with Donna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Dec 2022 16:09:17 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Donna Donna                    2           07:53 PM, 05th Dec                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            07:53 PM, 05th Dec                   Babyshop UAE WhatsApp bot                    Hello Donna , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:53 PM, 05th Dec                     Donna                    1           07:53 PM, 05th Dec                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           07:53 PM, 05th Dec                     Donna                    9595689464           07:53 PM, 05th Dec                   Babyshop UAE WhatsApp bot                    Thanks, your order is Collected    We checked and your order was collected on 2022-11-28             07:53 PM, 05th Dec                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:53 PM, 05th Dec                     Donna                    No           07:54 PM, 05th Dec                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:54 PM, 05th Dec                     Donna                    2           07:54 PM, 05th Dec                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:54 PM, 05th Dec                     Donna                    1           07:54 PM, 05th Dec                   Babyshop UAE WhatsApp bot                   Please enter your email address           07:54 PM, 05th Dec                     Donna                    [email-masked]           07:54 PM, 05th Dec                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           07:54 PM, 05th Dec                   Abdulqader                   Hi Donna , thank you for contacting us. This's kader We would be happy to help you.           08:02 PM, 05th Dec                     Donna                    Pleaae advice the status of order 9595689464           08:02 PM, 05th Dec                   Abdulqader                   Please note that order No. ( 9595689464 ) has been collected from the store on 11/28/22           08:03 PM, 05th Dec                     Donna                    It was not collected           08:03 PM, 05th Dec                   Abdulqader                   Is this contact number is right  +971567897794?           08:04 PM, 05th Dec                     Donna                    Yes           08:04 PM, 05th Dec                   Abdulqader                    We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.            08:05 PM, 05th Dec                   Abdulqader                   we will be on touch with you and contact you on your email           08:05 PM, 05th Dec                     Donna                    I was cancelling this order but they did not allow me and told me that if the order is not collected within 14days order will be cancelled and refund will be issued.           08:05 PM, 05th Dec                     Donna                    Ok please thanks           08:05 PM, 05th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           08:06 PM, 05th Dec                     Donna                    Is it really not possible to cancel order?           08:06 PM, 05th Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           08:08 PM, 05th Dec                     Donna                    Ok noted           08:08 PM, 05th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:08 PM, 05th Dec                     Donna                    Ok thanks           08:09 PM, 05th Dec                     Donna                    Same to you           08:09 PM, 05th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5415586