Subject: Ticket Assigned - Conversation with jithin chandralal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Dec 2022 14:46:17 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jithin chandralal jithin chandralal                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi jithin chandralal, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi jithin chandralal, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:21 PM, 05th Dec                   Abdulqader                   Hi jithin, thank you for contacting us. This's kader We would be happy to help you.           06:21 PM, 05th Dec                     jithin chandralal                    Hi           06:21 PM, 05th Dec                     jithin chandralal                    I got my order delivered today           06:22 PM, 05th Dec                     jithin chandralal                    But pair is different           06:22 PM, 05th Dec                     jithin chandralal                    One shoe one model other one other model           06:22 PM, 05th Dec                     jithin chandralal                             06:23 PM, 05th Dec                     jithin chandralal                    Hello           06:24 PM, 05th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:24 PM, 05th Dec                     jithin chandralal                    Ok           06:24 PM, 05th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           06:26 PM, 05th Dec                     jithin chandralal                    I want correct pair           06:27 PM, 05th Dec                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.We would like to inform you that a new return request has been created on12/5/22 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           06:27 PM, 05th Dec                     jithin chandralal                    Can i get it replaced if I go to your outlet directly           06:28 PM, 05th Dec                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time.           06:29 PM, 05th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:30 PM, 05th Dec                     jithin chandralal                    I can go to your outlet near me           06:30 PM, 05th Dec                     jithin chandralal                    To collect correct pair           06:30 PM, 05th Dec                   Abdulqader                   We truly sorry you can not do that           06:31 PM, 05th Dec                     jithin chandralal                    So when i cash will be credited back           06:32 PM, 05th Dec                     jithin chandralal                    So when my cash will be credited back to my bank account           06:32 PM, 05th Dec                   Abdulqader                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           06:33 PM, 05th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:34 PM, 05th Dec                     jithin chandralal                    So how can i buy this model again           06:34 PM, 05th Dec                     jithin chandralal                    With same price           06:34 PM, 05th Dec                   Abdulqader                   This is the amount : 147.75           06:35 PM, 05th Dec                     jithin chandralal                    So what about delivery charges           06:36 PM, 05th Dec                     jithin chandralal                    You charged 10 aed for delivery           06:36 PM, 05th Dec                     jithin chandralal                    I want 157.75 aed back to my account           06:37 PM, 05th Dec                     jithin chandralal                    Very disappointed with your service           06:37 PM, 05th Dec                   Abdulqader                   We can understand that this must be really annoying and frustrating for you, We would like to offer you compensation as a voucher in the amount of 10 AED           06:38 PM, 05th Dec                     jithin chandralal                    Ok           06:39 PM, 05th Dec                     jithin chandralal                    I want this issue solved as soon as possible           06:40 PM, 05th Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           06:40 PM, 05th Dec                     jithin chandralal                    Ok           06:40 PM, 05th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:42 PM, 05th Dec                     jithin chandralal                    No           06:42 PM, 05th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:44 PM, 05th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5414940