Subject: Ticket Assigned - Conversation with ahmed fathy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Dec 2022 13:01:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed fathy ahmed fathy                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  ahmed fathy Bot:  Hi ahmed fathy, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9404417353 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502042083            04:46 PM, 05th Dec                   Abdulqader                   Hi ahmed , thank you for contacting us. This's kader We would be happy to help you.           04:47 PM, 05th Dec                     ahmed fathy                    Hi           04:47 PM, 05th Dec                     ahmed fathy                    I just received my order but one pc is missing           04:47 PM, 05th Dec                     ahmed fathy                    I ordered 2 sets of underwear small size each one 3 pcs           04:48 PM, 05th Dec                     ahmed fathy                    I got one is full other one only 2 pcs           04:48 PM, 05th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:49 PM, 05th Dec                     ahmed fathy                    Okay           04:49 PM, 05th Dec                     ahmed fathy                    Thanks           04:49 PM, 05th Dec                   Abdulqader                   We are truly sorry to hear that you received an incompleted item however Kindly provide us with ​the name of the item as mentioned on the website so that we assist you with this accordingly.           04:51 PM, 05th Dec                     ahmed fathy                    SPLASH  Set of 3 - Solid Briefs with Elasticated Waistband  Color: White  Size: S  2           04:52 PM, 05th Dec                     ahmed fathy                             04:53 PM, 05th Dec                     ahmed fathy                    It comes like this it was even opened           04:53 PM, 05th Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you.   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:55 PM, 05th Dec                     ahmed fathy                    Thanks           04:55 PM, 05th Dec                     ahmed fathy                    One question please           04:56 PM, 05th Dec                     ahmed fathy                    In case if my shirts size need to change do I need to contact you also or I can direct go to any branch to change it ?           04:56 PM, 05th Dec                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time           04:58 PM, 05th Dec                   Abdulqader                   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (SPLASH) store across the UA           04:58 PM, 05th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           04:59 PM, 05th Dec                     ahmed fathy                    Thanks           05:00 PM, 05th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:00 PM, 05th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5414080