Subject: Ticket Assigned - Conversation with iVieve
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Dec 2022 12:57:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with iVieve iVieve                    Hello I have some items for pick up but still no one came to collect them thx           04:43 PM, 05th Dec                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:43 PM, 05th Dec                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:43 PM, 05th Dec                     iVieve                    1           04:44 PM, 05th Dec                    Centrepoint KW whatsapp bot                    Hello IVieve , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:44 PM, 05th Dec                     iVieve                    2           04:44 PM, 05th Dec                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:44 PM, 05th Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:44 PM, 05th Dec                     iVieve                    2           04:45 PM, 05th Dec                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:45 PM, 05th Dec                     iVieve                    1           04:45 PM, 05th Dec                    Centrepoint KW whatsapp bot                   Please enter your email address           04:45 PM, 05th Dec                     iVieve                    [email-masked]           04:46 PM, 05th Dec                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:46 PM, 05th Dec                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           04:49 PM, 05th Dec                     iVieve                    It have been more than five days and no one came to collect my refund items that I have requested online           04:50 PM, 05th Dec                     iVieve                    Please advice           04:50 PM, 05th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:52 PM, 05th Dec                     iVieve                    Thank you           04:52 PM, 05th Dec                   Abdulqader                   Is this contact number is right  +96599324325?           04:53 PM, 05th Dec                     iVieve                    Yes ??           04:53 PM, 05th Dec                   Abdulqader                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           04:54 PM, 05th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           04:55 PM, 05th Dec                     iVieve                    No thank you           04:56 PM, 05th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:57 PM, 05th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5414056