Subject: Ticket Assigned - Conversation with charelle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Dec 2022 15:00:42 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with charelle charelle                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  charelle Bot:  Hi charelle, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Items from Order# 8403740160 AWB FC12012200. Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  Items from Order# 8403740160 AWB FC12012. Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  8403740160 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1201220009570     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96550449184            06:43 PM, 04th Dec                   Abdulqader                   Hi charelle, thank you for contacting us. This's kader We would be happy to help you.           06:43 PM, 04th Dec                     charelle                    Please kindly arrange my order for delivery           06:44 PM, 04th Dec                     charelle                    You give me website to track my order but no tracking found.           06:45 PM, 04th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:47 PM, 04th Dec                   Abdulqader                   Is this contact number is right  +96550449184?           06:49 PM, 04th Dec                     charelle                    Yes           06:52 PM, 04th Dec                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:52 PM, 04th Dec                     charelle                    Yes thats my mobile number           06:53 PM, 04th Dec                   Abdulqader                    We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:55 PM, 04th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:57 PM, 04th Dec                     charelle                    Okay,looking forward because we need this item urgent.Thank you           06:57 PM, 04th Dec                     charelle                    Only that one.           06:57 PM, 04th Dec                   Abdulqader                   Ok sure will do the needful           07:00 PM, 04th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:00 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5407964