Subject: Ticket Assigned - Conversation with anas qureshi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Dec 2022 14:58:34 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anas qureshi anas qureshi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi anas qureshi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7387084507 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0921220001308     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Anas, I'm Ziena, How can I assist you today? Customer:  Hello tomorrow i told to one of ur agent to change the num and call to that num when will order arrive Customer:  But today also ur delivery team call on 39028102 Customer:  Helllo Agent:  Accept our apologies for the inconvenience caused. Agent:  Please allow me a moment to check this for you. Customer:  Sure Agent:  We have been notified by the courier partner that an attempt has been done to deliver to you without any success and no response has been received from you on 39028102 Customer:  I told u to call on another num Agent:  could you please confirm that you wish to be contacted on +97333703866 Customer:  But courier team didn't call Customer:  I need it today Customer:  Clothes Customer:  I told one of ur agent to call on +9733703866 Customer:  And they didn't call Agent:  Please note that a message has been sent to the courier partner to update the contact information to the number 9733703866 and you will be contacted to deliver the order as soon as possible. Agent:  We request you to please allow us some time so we can work on this and do the needful. Agent:  Is there anything else I can assist you with? Customer:  How much time Customer:  I need today Customer:  Not tomorrow Agent:  Please note that we will do our best to deliver the order as soon as possible. Agent:  We kindly ask you to allow sometime to be receive the SMS to collect your order. Agent:  We would like to inform that we will do our best to expedite the collection of your order so you can get it as soon as possible. Agent:  Is there anything else I can assist you with? Customer:  Timing? Agent:  We would like to inform you that you will receive a call from our courier agent before he will attempt to deliver your items, we kindly ask you to instruct our courier agent to deliver it at a convenient time for you as we are unable to predict a certain time of the delivery as this is arranged according to the courier availability. Agent:  We would like to inform you that your request has been submitted to the concerned team to deliver the order the soonest as we can Agent:  Is there anything else I can assist you with? Customer:  Nope Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:48 PM, 04th Dec                     anas qureshi                    Helo sir           06:48 PM, 04th Dec                     anas qureshi                    Can u tell me is my cloth arrive ?           06:48 PM, 04th Dec                     anas qureshi                    At           06:48 PM, 04th Dec                     anas qureshi                    Juffair mall           06:48 PM, 04th Dec                   Abdulqader                   Hi, anas  thank you for contacting us. This's kader We would be happy to help you.           06:50 PM, 04th Dec                   Abdulqader                   I can see that delivery of this order has taken longer than our normal pick up day , and I am really very sorry for this delay. I know that you’ve been waiting for it.           06:53 PM, 04th Dec                   Abdulqader                   Please be assured that now we will escalate your concern to our store team and we will ask them to dto arrange the order ASAP and you will updated shortly           06:53 PM, 04th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:56 PM, 04th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:58 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5407947