Subject: Ticket Assigned - Conversation with maria anujan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Dec 2022 13:45:57 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maria anujan maria anujan                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi maria anujan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4703997752 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi maria , thank you for contacting us. This's kader We would be happy to help you. Agent:  I can see that delivery of this order has taken longer than our normal pick up day , and I am really very sorry for this delay. I know that you’ve been waiting for it. Agent:  Please be assured that now we will escalate your concern to our store team and we will ask them to dto arrange the order ASAP and you will updated shortly Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  Can you tell me when I can receive my order Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi maria anujan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4703997752 Bot:   It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:16 PM, 04th Dec                     maria anujan                    Hello           05:17 PM, 04th Dec                     maria anujan                    Is anyone online           05:17 PM, 04th Dec                     maria anujan                    Can somebody tell me when can I receive my shipment           05:18 PM, 04th Dec                     maria anujan                    ??           05:20 PM, 04th Dec                   Abdulqader                   Hi maria , thank you for contacting us. This's kader We would be happy to help you.           05:21 PM, 04th Dec                     maria anujan                    Yes kader           05:22 PM, 04th Dec                     maria anujan                    Can you tell me when I can get my package           05:22 PM, 04th Dec                     maria anujan                    Hello r u there           05:22 PM, 04th Dec                     maria anujan                    Come on man           05:23 PM, 04th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:24 PM, 04th Dec                   Abdulqader                    we would like to inform you that your issue has been raised and this is your complaint number 5406709           05:25 PM, 04th Dec                   Abdulqader                   We request you to please allow us some more time and we will update you on the same as soon as we have received further update from our concerned team.           05:25 PM, 04th Dec                     maria anujan                    Dude it's already three days and paid for the product but still not received and no information was shared with me           05:26 PM, 04th Dec                     maria anujan                    I           05:26 PM, 04th Dec                     maria anujan                    And I have one more question           05:26 PM, 04th Dec                     maria anujan                    Is that possible to change to he pickup location??           05:27 PM, 04th Dec                     maria anujan                    Sorry change the pickup location??           05:28 PM, 04th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused,   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           05:30 PM, 04th Dec                     maria anujan                    Building number: 14           05:30 PM, 04th Dec                     maria anujan                    Street name : Al Adala Street           05:31 PM, 04th Dec                     maria anujan                    Umm ghuwailina           05:31 PM, 04th Dec                     maria anujan                    3rd floor           05:31 PM, 04th Dec                     maria anujan                    Room number 6           05:31 PM, 04th Dec                     maria anujan                    Street number 894           05:32 PM, 04th Dec                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           05:35 PM, 04th Dec                     maria anujan                    Why it's taking to long to deliver           05:36 PM, 04th Dec                     maria anujan                    .           05:37 PM, 04th Dec                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:40 PM, 04th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           05:43 PM, 04th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:45 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5407350