Subject: Ticket Assigned - Conversation with ? Om Khaloodi ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Dec 2022 13:17:15 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? Om Khaloodi ? ? Om Khaloodi ?                    Hi           04:36 PM, 04th Dec                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:36 PM, 04th Dec                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:36 PM, 04th Dec                     ? Om Khaloodi ?                    1           04:36 PM, 04th Dec                    Centrepoint KW whatsapp bot                    Hello ? Om Khaloodi ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:36 PM, 04th Dec                     ? Om Khaloodi ?                    2           04:36 PM, 04th Dec                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:36 PM, 04th Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:36 PM, 04th Dec                     ? Om Khaloodi ?                    3           04:40 PM, 04th Dec                    Centrepoint KW whatsapp bot                    Hi ? Om Khaloodi ? , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            04:40 PM, 04th Dec                     ? Om Khaloodi ?                    6           04:40 PM, 04th Dec                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:40 PM, 04th Dec                     ? Om Khaloodi ?                    1           04:40 PM, 04th Dec                    Centrepoint KW whatsapp bot                   Please enter your email address           04:40 PM, 04th Dec                     ? Om Khaloodi ?                    [email-masked]           04:41 PM, 04th Dec                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:41 PM, 04th Dec                   Abdulqader                   Hi Om Khalodi, thank you for contacting us. This's kader We would be happy to help you.           04:42 PM, 04th Dec                     ? Om Khaloodi ?                    Hi           04:42 PM, 04th Dec                     ? Om Khaloodi ?                    I want to change sizes           04:42 PM, 04th Dec                     ? Om Khaloodi ?                    Of my online order           04:42 PM, 04th Dec                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time           04:43 PM, 04th Dec                     ? Om Khaloodi ?                    Only return           04:43 PM, 04th Dec                   Abdulqader                   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (BABYSHOP) store across Kuwait.           04:43 PM, 04th Dec                     ? Om Khaloodi ?                    Thanks           04:44 PM, 04th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           04:44 PM, 04th Dec                     ? Om Khaloodi ?                    And also           04:44 PM, 04th Dec                     ? Om Khaloodi ?                    I item missing           04:44 PM, 04th Dec                   Abdulqader                   We can see that you are contacting us regarding your order 8404137166           04:45 PM, 04th Dec                     ? Om Khaloodi ?                    Missing spoon           04:45 PM, 04th Dec                     ? Om Khaloodi ?                    Correct           04:46 PM, 04th Dec                   Abdulqader                   We apologize for the inconvenience caused.   After checking your order, we found out that your order has been delivered completely,kindly check the order again           04:47 PM, 04th Dec                     ? Om Khaloodi ?                    I didn’t receive the spoon           04:48 PM, 04th Dec                     ? Om Khaloodi ?                    Its missing           04:48 PM, 04th Dec                   Abdulqader                   Did you mean you received incomplete item           04:49 PM, 04th Dec                     ? Om Khaloodi ?                    Correct           04:50 PM, 04th Dec                     ? Om Khaloodi ?                    I receive the bowl but the spoon is missing           04:51 PM, 04th Dec                     ? Om Khaloodi ?                    This item           04:51 PM, 04th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:53 PM, 04th Dec                     ? Om Khaloodi ?                    Om           04:53 PM, 04th Dec                     ? Om Khaloodi ?                    Ok           04:53 PM, 04th Dec                   Abdulqader                   We would like to inform you that we have processed the refund of amount (KWD0.89) on (12/4/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:55 PM, 04th Dec                   Abdulqader                   please accept our sincere apologies for this           04:56 PM, 04th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           04:57 PM, 04th Dec                     ? Om Khaloodi ?                    Yes           04:58 PM, 04th Dec                     ? Om Khaloodi ?                    Its mentioned delivery fees 13+ free           04:58 PM, 04th Dec                     ? Om Khaloodi ?                    My balance is 18 and its charging me delivery           04:58 PM, 04th Dec                     ? Om Khaloodi ?                             04:59 PM, 04th Dec                   Abdulqader                   kinldy note the free shipping is On orders above KWD 18           05:00 PM, 04th Dec                     ? Om Khaloodi ?                    18.11           05:00 PM, 04th Dec                   Abdulqader                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           05:02 PM, 04th Dec                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:05 PM, 04th Dec                     ? Om Khaloodi ?                    Will try it           05:05 PM, 04th Dec                     ? Om Khaloodi ?                    Thanks           05:05 PM, 04th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           05:07 PM, 04th Dec                     ? Om Khaloodi ?                    Thanks           05:07 PM, 04th Dec                     ? Om Khaloodi ?                    Still           05:09 PM, 04th Dec                     ? Om Khaloodi ?                    Same           05:09 PM, 04th Dec                     ? Om Khaloodi ?                    I re installed it           05:09 PM, 04th Dec                   Abdulqader                   please provide us new screenshot           05:11 PM, 04th Dec                     ? Om Khaloodi ?                             05:11 PM, 04th Dec                   Abdulqader                    We are truly sorry for the inconvenience caused to you.    We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.            05:13 PM, 04th Dec                   Abdulqader                   we will be on touch with you and contact you on your email           05:13 PM, 04th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           05:14 PM, 04th Dec                     ? Om Khaloodi ?                    Thanks           05:14 PM, 04th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:16 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5407105