Subject: Ticket Assigned - Conversation with Anjana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Dec 2022 09:10:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anjana Anjana                    Hello can i check my pckg will del today?           12:46 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:46 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Hello Anjana , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:46 PM, 04th Dec                     Anjana                    1           12:46 PM, 04th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           12:46 PM, 04th Dec                     Anjana                    9403802101           12:46 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP120222002721    You can also easily track your order from My Account > Order History.             12:46 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:46 PM, 04th Dec                     Anjana                    2           12:46 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:46 PM, 04th Dec                     Anjana                    1           12:46 PM, 04th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:46 PM, 04th Dec                     Anjana                    [email-masked]           12:46 PM, 04th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:47 PM, 04th Dec                     Anjana                    Please check my order status           12:52 PM, 04th Dec                   Abdulqader                   Hi Anjana, thank you for contacting us. This's kader We would be happy to help you.           12:55 PM, 04th Dec                     Anjana                    Hey i ordered a package 4 days ago and yesterday courier said he will come today           12:56 PM, 04th Dec                     Anjana                    Can you please check and give me an update           12:56 PM, 04th Dec                     Anjana                    9403802101           12:56 PM, 04th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:57 PM, 04th Dec                     Anjana                    Thank you           12:57 PM, 04th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused,   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           12:57 PM, 04th Dec                     Anjana                    0509015835           12:58 PM, 04th Dec                     Anjana                    DHL EXPRESS UAE Meydan Road, Nad Al Sheba1  P. O. Box No. 6252  Dubai           12:59 PM, 04th Dec                     Anjana                    This was the address it was ordered to           12:59 PM, 04th Dec                     Anjana                    Yesterday I advised the courier to change the address for a another location he told me he will del it today morning. Still no update           01:00 PM, 04th Dec                   Abdulqader                    We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.             01:01 PM, 04th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           01:02 PM, 04th Dec                     Anjana                    I need the package today you think i can get it by end of the day           01:03 PM, 04th Dec                   Abdulqader                   We wil do our best to arrange the delivery today and you will updated shortly           01:05 PM, 04th Dec                     Anjana                    Thanks a lot           01:05 PM, 04th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:06 PM, 04th Dec                     Anjana                    Please give me an update thanks           01:07 PM, 04th Dec                   Abdulqader                    we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email             01:10 PM, 04th Dec                     Anjana                    Ok thanks           01:10 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5405064