Subject: Note Added - [#5085182] Late delivery at the same time missing - order no. 9592292166
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Dec 2022 05:42:08 +0000

Hi ,    Gaurav Khemka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5085182    Subject:  Late delivery at the same time missing - order no. 9592292166   Requester: JP J C    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Hi Ashish,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Please check is this a single container shipment &amp; multipart and did we deliver all parcel together?</span></div>
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<div class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><a id="OWAAMB3AB6EF2A79048D0A627961948665997" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aditya Manapuram</span></a>
 Pls check and close this on priority</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Gaurav Khemka</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Manager – Last Mile Ecommerce Operations</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Landmark Group</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:#1F497D">------------------------------------------</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Mobile    : +971 56 1139073</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Email     : <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a></span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CGaurav.Khemka%40landmarkgroup.com%7C9a16d51ca36944f5367908d94443a5d8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637615879599111693%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=xGdlpkHxpI8tltDYQ9P8lTJIqn6S7ULiu372dkToGUk%3D&amp;reserved=0" rel="noreferrer">http://www.landmarkgroup.com</a></span></div>
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<div>From:<span lang="EN-US"> Ashish Karini &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 1 December 2022 11:28 PM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Aditya Manapuram &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Gaurav Khemka &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5085182] - Late delivery at the same time missing - order no. 9592292166</span>
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<div class="MsoNormal" style="background:white"><span style="color:#212121">Hi Sanket</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#212121">Could you please confirm whether customer received the package in intact condition or tampered condition. </span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#212121"><a id="OWAAM000001" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aditya Manapuram</span></a> Check this with driver
 also and escalate to the vendor.</span></div>
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<div class="MsoNormal">Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<b><span style="color:black">From:</span></b><span style="color:black"> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, December 1, 2022 11:18:35 PM<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Gaurav Khemka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5085182] - Late delivery at the same time missing - order no. 9592292166</span>
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<div class="xmsonormal"><span lang="EN-US">Hi <a id="OWAAMBB4ECEED0B144A5C9C9A0AEA4BAD62D8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ashish Karini</span></a>,</span></div>
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<div class="xmsonormal"><span lang="EN-US">Can we check this case. High value item is missing. Customer claims he has not received the item and driver has no POD.</span></div>
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<div class="xmsonormal"><span lang="EN-US">Regards,</span></div>
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<div class="xmsonormal"><span lang="EN-US">Sanket Sable</span></div>
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<div class="xmsonormal"><span lang="EN-US">Omni Channel Manager, Centrepoint </span></div>
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<div class="xmsonormal"><span lang="EN-US">Mob. +971-521455465</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 1, 2022 1:37 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5085182] - Late delivery at the same time missing - order no. 9592292166<br>
<b>Importance:</b> High</span>
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<div class="xmsonormal"><span lang="EN-US">Hi <a id="OWAAM46B05287BD694337AFB3B58540559C96" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a></span></div>
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<div class="xmsonormal"><span lang="EN-US">Please advise on the below.</span></div>
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<span lang="EN-US" style="font-size:10.0pt"><img width="89" height="38" style="width:.9305in;height:.3958in" id="x_Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjI1MTM5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nMXT8n-z1HkPrhmRJaZXGG2ELdSSV1WpeQTI0taNv-s" data-id="2044006251397" alt="A picture containing text, clipart

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<b><span lang="EN-US" style="font-size:9.0pt">Jessie Caparas</span></b><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span><span lang="EN-US"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, November 28, 2022 2:42 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5085182] - Late delivery at the same time missing - order no. 9592292166<br>
<b>Importance:</b> High</span>
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<div class="xmsonormal"><span lang="EN-US">Hi <a id="OWAAMDAA84CB9C12C415395DFD46ED0889F7A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a></span></div>
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<div class="xmsonormal"><span lang="EN-US">OLM confirms it was delivered for sure however customer insists no order was received.</span></div>
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<div class="xmsonormal"><span lang="EN-US">There is no POD as per OLM since driver forgot to take the picture.</span></div>
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<div class="xmsonormal"><span lang="EN-US">Please advise for us to close this complaint.</span></div>
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<b><span lang="EN-US" style="font-size:9.0pt">Jessie Caparas</span></b><span lang="EN-US"></span>
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<span lang="EN-US" style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span><span lang="EN-US"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, November 26, 2022 4:43 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5085182] - Late delivery at the same time missing - order no. 9592292166</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Sanket,<br>
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Apologies for the earlier mails. Please find below the correct details.<br>
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Problem Statement: Refund approval<br>
Order Date: Oct 28, 2022<br>
Order ID: 9592292166<br>
Tracking ID: FP102822001814<br>
Total Price: AED 759.00<br>
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Concept: Centrepoint<br>
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Assistance Required: Need Refund approval<br>
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Issue Description: The customer is complaining that the courier came to deliver the order, took the image and returned it back. The customer informed us under ticket id 5080967 to keep the item outside. We have shared the POD but he is telling that he took
 the items back. The customer has purchased the same item on Oct 26 as well under the order id 9591984327.<br>
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Case history : The customer has been following up for the delivery of the order on chat since Oct 29 as he don't have local number and wants us to contact on Whats APP on his UK number.<br>
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Customer's history : The customer has placed 2-3 orders as guest with this mail id<br>
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Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.<br>
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Thank You,<br>
Centrepoint Support Team.</span><span lang="EN-US"></span>
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