Subject: Ticket Assigned - Conversation with anu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Dec 2022 16:33:37 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anu anu                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi anu, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:22 PM, 02nd Dec                   Abdulqader                   H anui, thank you for contacting us. This's kader We would be happy to help you.           08:23 PM, 02nd Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:25 PM, 02nd Dec                   Abdulqader                   We can see that you are contacting us regarding your order 8401647624           08:25 PM, 02nd Dec                     anu                    Hi ,i returned one item on 16/11,order number is 8195183499,but I didn't get my money, yesterday i had talked with one of ur agent mr.mohammed,he told me towait for today,and if i didn't receive my money contact u           08:26 PM, 02nd Dec                     anu                    The returned amount is 11.200           08:26 PM, 02nd Dec                   Abdulqader                   We would like to inform you that we have processed the refund of amount (  KWD11.20) on (11/18/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           08:28 PM, 02nd Dec                     anu                    But it's already finished 14 day           08:29 PM, 02nd Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           08:29 PM, 02nd Dec                     anu                    Yes           08:29 PM, 02nd Dec                     anu                    I didn't receive my money after 14 the day           08:29 PM, 02nd Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you.   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           08:30 PM, 02nd Dec                   Abdulqader                   we will be on touch with you and contact you on your email           08:30 PM, 02nd Dec                     anu                    Ok           08:30 PM, 02nd Dec                   mazen                   Do you have any other inquiries that we can help with?           08:31 PM, 02nd Dec                   mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:33 PM, 02nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5395735