Subject: Ticket Assigned - Conversation with shuaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Dec 2022 15:35:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shuaa shuaa                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  shuaa Bot:  Hi shuaa, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8403508040 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1130220003563     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096597316457            07:28 PM, 02nd Dec                   Abdulqader                   Hi shuaa, thank you for contacting us. This's kader We would be happy to help you.           07:30 PM, 02nd Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:30 PM, 02nd Dec                   Abdulqader                   Is this contact number is right  +96597316457?           07:30 PM, 02nd Dec                     shuaa                    Ok i dont like the shipping method, its a lie and the shipping man did not answer me, he arrive and go without ringing the bell, and when i call him back no answer, bad service           07:30 PM, 02nd Dec                     shuaa                    Yes           07:30 PM, 02nd Dec                   Abdulqader                    We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            07:31 PM, 02nd Dec                     shuaa                    He just called half an hour ago, i called him back after 10 min no answer           07:31 PM, 02nd Dec                     shuaa                    No i want to refund my money,           07:31 PM, 02nd Dec                     shuaa                    I dont like to order from this store,           07:31 PM, 02nd Dec                     shuaa                    If my order didn’t come today i want to refund my money           07:32 PM, 02nd Dec                   Abdulqader                   We are truly sorry to hear that you were not assisted properly by our delivery partner. This is surely not the experience we want our customers to have when they shop with us.           07:32 PM, 02nd Dec                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:33 PM, 02nd Dec                   Abdulqader                   we will be on touch with you and contact you on your email           07:33 PM, 02nd Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:33 PM, 02nd Dec                     shuaa                    I hope so, and i want it yo be delivered TODAY           07:33 PM, 02nd Dec                     shuaa                    I waited enigh           07:33 PM, 02nd Dec                   Abdulqader                   ok sure will do the needful           07:33 PM, 02nd Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:34 PM, 02nd Dec                     shuaa                    No thank you ,           07:34 PM, 02nd Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:34 PM, 02nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5395480