Subject: Ticket Assigned - Conversation with maram
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Dec 2022 14:30:31 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maram maram                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi maram, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:53 PM, 02nd Dec                     maram                    Hello           05:55 PM, 02nd Dec                   Abdulqader                   Hi, maram thank you for contacting us. This's kader We would be happy to help you.           05:56 PM, 02nd Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:58 PM, 02nd Dec                     maram                    Hi           05:58 PM, 02nd Dec                     maram                    I haven't given any details yet           05:58 PM, 02nd Dec                   Abdulqader                   We can see that you are contacting us regarding your order 9403925423           06:00 PM, 02nd Dec                     maram                    I don't know which order it was but I have a belt that was requested for refund but not collected           06:00 PM, 02nd Dec                     maram                    I missed packing it with my returns           06:00 PM, 02nd Dec                     maram                    Can you arrange collection please           06:00 PM, 02nd Dec                     maram                    2 pack skinny belt           06:01 PM, 02nd Dec                   Abdulqader                   We request you to please share with us your exact order number so that we assist you with this accordingly.           06:02 PM, 02nd Dec                     maram                    I can't leave the conversation           06:02 PM, 02nd Dec                     maram                    It was the most recent order           06:02 PM, 02nd Dec                     maram                    The one you mentioned now           06:03 PM, 02nd Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:05 PM, 02nd Dec                     maram                    Thanks           06:05 PM, 02nd Dec                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we assist you with this accordingly.           06:07 PM, 02nd Dec                     maram                    2 pack skinny belt           06:07 PM, 02nd Dec                   Abdulqader                   could please confirm the date of the order so that we can able to find your order number           06:08 PM, 02nd Dec                     maram                    Pack of 2 skinny belt with pin buckle           06:09 PM, 02nd Dec                     maram                    21st nov           06:09 PM, 02nd Dec                   Abdulqader                   This is the item :  Solid Short Sleeves Wrap Dress with V-neck and Tie-Up Belt  - Solid Swimsuit with V-neck and Belt           06:11 PM, 02nd Dec                     maram                    No           06:11 PM, 02nd Dec                     maram                    Belt           06:11 PM, 02nd Dec                     maram                    2 pack belt           06:11 PM, 02nd Dec                   Abdulqader                   ​Kindly provide us with ​the full name of the item           06:14 PM, 02nd Dec                     maram                    I did already           06:14 PM, 02nd Dec                     maram                    Scroll up           06:14 PM, 02nd Dec                     maram                             06:16 PM, 02nd Dec                     maram                    Set of 2 solid belt with pin buckle closure           06:17 PM, 02nd Dec                     maram                    But size is medium           06:17 PM, 02nd Dec                     maram                    It's the same itwm           06:17 PM, 02nd Dec                   Abdulqader                   As we can see the item Set of 2 - Solid Belt with Pin Buckle Closure is already collected by courier           06:18 PM, 02nd Dec                     maram                    The small was collected           06:19 PM, 02nd Dec                     maram                    I'm not sure which size was collected actually but the one I'm returning is medium           06:20 PM, 02nd Dec                     maram                    Same item maybe from different order           06:20 PM, 02nd Dec                     maram                    I requested return but it wasn't collected           06:20 PM, 02nd Dec                   Abdulqader                   As we checked again 2 orders for the same item was collected by courier           06:23 PM, 02nd Dec                     maram                    No it wasn't collected           06:24 PM, 02nd Dec                     maram                    I am not stupid. I am looking at the item           06:24 PM, 02nd Dec                     maram                    How can you tell me it was collected when I'm telling you I have it?           06:24 PM, 02nd Dec                     maram                    It's ok I'll keep it if you don't want it as long as I get my refund           06:24 PM, 02nd Dec                   Abdulqader                   You mean this orders right .9401225346 - 9401682842           06:25 PM, 02nd Dec                     maram                    Yes           06:26 PM, 02nd Dec                     maram                    I requested refund but did not pack the item by mistake. I messaged to request collection and driver took other items but not the belt because it wasn't on his app           06:26 PM, 02nd Dec                     maram                    I asked him to take it but he wouldn't           06:26 PM, 02nd Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you.   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           06:27 PM, 02nd Dec                     maram                    I ordered 3 of the same item in different sizes and kept one size           06:27 PM, 02nd Dec                   Abdulqader                    We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates              06:28 PM, 02nd Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:29 PM, 02nd Dec                     maram                    No thanks           06:29 PM, 02nd Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:30 PM, 02nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5395160