Subject: Ticket Assigned - Conversation with hana vykrutova
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Dec 2022 16:27:11 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hana vykrutova hana vykrutova                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hana vykrutova Bot:  Hi hana vykrutova, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7802727309 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1126220010979     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097332233879            08:10 PM, 01st Dec                   Abdulqader                   Hi, hana  thank you for contacting us. This's kader We would be happy to help you.           08:10 PM, 01st Dec                     hana vykrutova                    7380719307           08:12 PM, 01st Dec                     hana vykrutova                    Shukran points never got credited to my account           08:13 PM, 01st Dec                     hana vykrutova                    7382719307           08:14 PM, 01st Dec                     hana vykrutova                    Plus my last order didnt get credited as well, it has been delivered this morning           08:14 PM, 01st Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:14 PM, 01st Dec                     hana vykrutova                    Thank you, much appreciated           08:15 PM, 01st Dec                   Abdulqader                   we are truly sorry, for this order 7382719307 we can not see that you have earned Shukran points           08:16 PM, 01st Dec                     hana vykrutova                    Why not           08:17 PM, 01st Dec                     hana vykrutova                    I payed 49bd           08:18 PM, 01st Dec                     hana vykrutova                    It saud i will earn 47 points           08:18 PM, 01st Dec                   Abdulqader                   Kinldy note Available Points now :  42.0           08:20 PM, 01st Dec                     hana vykrutova                    I know           08:21 PM, 01st Dec                     hana vykrutova                    It says your order will earn you 45 points which i never got           08:22 PM, 01st Dec                     hana vykrutova                    Even fir my last order 122bd it gas not been credited           08:22 PM, 01st Dec                     hana vykrutova                    42 points are for my other 2 orders           08:22 PM, 01st Dec                     hana vykrutova                    181 points i should receive for my last order           08:23 PM, 01st Dec                     hana vykrutova                    45 for my first order           08:23 PM, 01st Dec                     hana vykrutova                    I never received them           08:23 PM, 01st Dec                     hana vykrutova                    Why           08:24 PM, 01st Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           08:24 PM, 01st Dec                     hana vykrutova                    Thank you           08:25 PM, 01st Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           08:25 PM, 01st Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:26 PM, 01st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5390987