Subject: Ticket Assigned - Conversation with manal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Dec 2022 15:24:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manal manal                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  manal Bot:  Hi manal, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7803737661 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1201220006878     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097339330225            07:09 PM, 01st Dec                   Abdulqader                   Hi, manal thank you for contacting us. This's kader We would be happy to help you.           07:11 PM, 01st Dec                     manal                    I need to know where the driver delivering my order is and what time he will be delivering it. It has been “out for delivery” for 3 hours now and I cannot stay at the house waiting.           07:12 PM, 01st Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible           07:12 PM, 01st Dec                     manal                    Order number 7803737661           07:12 PM, 01st Dec                   Abdulqader                   As the order has gone out for delivery, it will be delivered by the end of the day at the latest           07:12 PM, 01st Dec                     manal                    That does not answer my question. I need a timeframe.           07:12 PM, 01st Dec                     manal                    Either a timeframe or cancel the order. Not going to waste my time waiting with no set timeframe for delivery.           07:13 PM, 01st Dec                     manal                    End of day is not a timeframe. Contact the driver.           07:14 PM, 01st Dec                   Abdulqader                   Please note that, unfortunately, we cannot set a specific time for order delivery we'll do our best to deliver your order asap           07:15 PM, 01st Dec                     manal                    Hello?!           07:16 PM, 01st Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:16 PM, 01st Dec                     manal                    ??           07:16 PM, 01st Dec                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            07:16 PM, 01st Dec                     manal                    Did you not read what I have sending or are you incompetent?           07:16 PM, 01st Dec                     manal                    I need a timeframe. I don’t care for “deliver as soon as possible”. I need to know WHERE it is now and WHEN (a time) it will arrive.           07:17 PM, 01st Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           07:17 PM, 01st Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:18 PM, 01st Dec                     manal                    Your customer service skills are ridiculous my guy? honestly ridiculous.           07:18 PM, 01st Dec                   Abdulqader                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us,Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           07:20 PM, 01st Dec                   Abdulqader                   we will be on touch with you and contact you on your email           07:20 PM, 01st Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:21 PM, 01st Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:23 PM, 01st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5390548