Subject: Ticket Assigned - Conversation with Z
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Dec 2022 14:43:05 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Z Z                    Hello           06:24 PM, 01st Dec                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:24 PM, 01st Dec                    Centrepoint KW whatsapp bot                    Hello Z , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:24 PM, 01st Dec                     Z                    3           06:24 PM, 01st Dec                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            06:24 PM, 01st Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:24 PM, 01st Dec                     Z                    2           06:25 PM, 01st Dec                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:25 PM, 01st Dec                     Z                    1           06:25 PM, 01st Dec                    Centrepoint KW whatsapp bot                   Please enter your email address           06:25 PM, 01st Dec                     Z                    [email-masked]           06:25 PM, 01st Dec                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:25 PM, 01st Dec                     Z                    Waiting           06:27 PM, 01st Dec                   Abdulqader                   Hi, Dear thank you for contacting us. This's kader We would be happy to help you.           06:29 PM, 01st Dec                     Z                    Hello 12.11. I did return some items but still didn’t receive refund           06:29 PM, 01st Dec                     Z                    Can u pls check           06:30 PM, 01st Dec                     Z                    In msg it’s written 5-7 working days           06:30 PM, 01st Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:31 PM, 01st Dec                     Z                    Ok I’ll be waiting           06:31 PM, 01st Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We would like to inform you that we have processed the refund of amount KWD34.25 on (11/12/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:34 PM, 01st Dec                     Z                    Another 7-14days????           06:35 PM, 01st Dec                     Z                    It’s been already 15working days           06:35 PM, 01st Dec                     Z                    ????           06:35 PM, 01st Dec                     Z                    !!!           06:36 PM, 01st Dec                   Abdulqader                   We truly sorry ,have you checked with your bank about the refund           06:37 PM, 01st Dec                     Z                    Yes           06:37 PM, 01st Dec                   Abdulqader                    We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.            06:38 PM, 01st Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           06:39 PM, 01st Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:40 PM, 01st Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:42 PM, 01st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5390232