Subject: Ticket Assigned - Conversation with Aneesa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 16:20:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aneesa Aneesa                    [email-masked]           07:51 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:51 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Hello Aneesa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:52 PM, 30th Nov                     Aneesa                    2           07:52 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:52 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:52 PM, 30th Nov                     Aneesa                    2           07:52 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:52 PM, 30th Nov                     Aneesa                    1           07:52 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:52 PM, 30th Nov                     Aneesa                    [email-masked]           07:52 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:52 PM, 30th Nov                   Abdulqader                   Hi Annesa, thank you for contacting us. This's kader We would be happy to help you.           07:55 PM, 30th Nov                     Aneesa                    hi nader           07:55 PM, 30th Nov                     Aneesa                    *kader           07:55 PM, 30th Nov                     Aneesa                    i requested earlier one return item but no one come to pick           07:56 PM, 30th Nov                     Aneesa                    order  no 9592438568           07:57 PM, 30th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:59 PM, 30th Nov                     Aneesa                    sure           07:59 PM, 30th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you.  we have already sent the link to your E-mail address kindly fill in the details to make it easy for our courier partner to reach your location as well.  ​           08:02 PM, 30th Nov                     Aneesa                    [email-masked] on this email?           08:03 PM, 30th Nov                   Abdulqader                   This email :[email-masked]           08:06 PM, 30th Nov                     Aneesa                    can you please send it on this as well? anam is my sister and she is not here now [email-masked]           08:06 PM, 30th Nov                     Aneesa                    or just request the delivery team to pick where they deliver           08:07 PM, 30th Nov                   Abdulqader                   We sincerely apologize for the issue you are facing however, we are unable to make any changes to the registered email address once an account has already been created.           08:10 PM, 30th Nov                     Aneesa                    just raise the issue so the delivery team cone and collect           08:11 PM, 30th Nov                     Aneesa                    email address is not accessible           08:11 PM, 30th Nov                   Abdulqader                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window.  2. Enter your registered email address (in small letters).  3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.  4. Click on the password reset link and change your password.  5. You can login now with your new password           08:14 PM, 30th Nov                     Aneesa                    the email address [email-masked] is not accessible           08:15 PM, 30th Nov                     Aneesa                    either send the link here or just re initiate the return process           08:17 PM, 30th Nov                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:17 PM, 30th Nov                     Aneesa                    ok           08:17 PM, 30th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:19 PM, 30th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:20 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5383964