Subject: Ticket Assigned - Conversation with Sahar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 15:54:21 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sahar Sahar                    Hello           07:33 PM, 30th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:33 PM, 30th Nov                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:33 PM, 30th Nov                     Sahar                    1           07:33 PM, 30th Nov                   MAX UAE whatsapp bot                    Hello Sahar , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:33 PM, 30th Nov                     Sahar                    1           07:33 PM, 30th Nov                   MAX UAE whatsapp bot                   Please enter your order number to continue.           07:33 PM, 30th Nov                     Sahar                    9402369460           07:34 PM, 30th Nov                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=1000018304605    You can also easily track your order from My Account > Order History.             07:34 PM, 30th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:34 PM, 30th Nov                     Sahar                    2           07:34 PM, 30th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:34 PM, 30th Nov                     Sahar                    1           07:34 PM, 30th Nov                   MAX UAE whatsapp bot                   Please enter your email address           07:34 PM, 30th Nov                     Sahar                    [email-masked]           07:34 PM, 30th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:34 PM, 30th Nov                   Abdulqader                   H Sahari, thank you for contacting us. This's kader We would be happy to help you.           07:36 PM, 30th Nov                     Sahar                    Hello. I am following up on ny order 9402369460 which has not been delivered since 25th Nov           07:36 PM, 30th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:39 PM, 30th Nov                     Sahar                    Okay           07:39 PM, 30th Nov                   Abdulqader                   Thank you for patience.   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           07:41 PM, 30th Nov                     Sahar                    Please let me know when the order will be delivered as usually its next day delivery or max 1 day after We are going into 6 days and no delivery yet           07:44 PM, 30th Nov                   Abdulqader                   Again, I’m sorry it took us so long to get to this solved! I look forward to provide a much better experience next time .           07:46 PM, 30th Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           07:48 PM, 30th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:49 PM, 30th Nov                     Sahar                    No just waiting for feedback           07:50 PM, 30th Nov                   Abdulqader                   Ok sure will do the needful           07:52 PM, 30th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:53 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5383755