Subject: Ticket Assigned - Conversation with Nikhi??‍♀️
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 15:45:21 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nikhi??‍♀️ Nikhi??‍♀️                    2           07:17 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:17 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Hello Nikhi??‍♀️ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:17 PM, 30th Nov                     Nikhi??‍♀️                    2           07:17 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:17 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:17 PM, 30th Nov                     Nikhi??‍♀️                    2           07:18 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:18 PM, 30th Nov                     Nikhi??‍♀️                    1           07:18 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:18 PM, 30th Nov                     Nikhi??‍♀️                    [email-masked]           07:18 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:18 PM, 30th Nov                   Abdulqader                   Hi Nikhi, thank you for contacting us. This's kader We would be happy to help you.           07:19 PM, 30th Nov                     Nikhi??‍♀️                    Haii kader           07:19 PM, 30th Nov                   Abdulqader                   We can see that you are contacting us regarding your order 9403142869           07:20 PM, 30th Nov                     Nikhi??‍♀️                    Regarding my return I already talk to one agent I think aya so aya told me for home delivery free for me because I ordered one item but received wrong one           07:20 PM, 30th Nov                     Nikhi??‍♀️                    If you want I will give you order number           07:20 PM, 30th Nov                     Nikhi??‍♀️                    Yes I am try to re order but it’s showing above 200 only I get free shipping but aya told me for me for ee purchase you will provide free shipping           07:22 PM, 30th Nov                     Nikhi??‍♀️                    This situation created your staff only so I can’t spend money for this . Return request processing that is ok but I need that product right           07:23 PM, 30th Nov                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection.           07:23 PM, 30th Nov                     Nikhi??‍♀️                    So how can get it again I need to spend money ? Or I need to come your store I can’t it’s all problems happens from your staff only so please understand this           07:24 PM, 30th Nov                     Nikhi??‍♀️                    Ok it’s fine that one ok but I need that product           07:24 PM, 30th Nov                     Nikhi??‍♀️                    So that I ordered           07:24 PM, 30th Nov                     Nikhi??‍♀️                    But your staff mistake I can’t do anything I need that product aya told me if I am repurchase it will be no cost for me           07:25 PM, 30th Nov                     Nikhi??‍♀️                    But I can see I need to spend more           07:25 PM, 30th Nov                     Nikhi??‍♀️                    I can’t sorry           07:25 PM, 30th Nov                     Nikhi??‍♀️                    Please solve this problem or you can take money I already paid noe then send actual product           07:26 PM, 30th Nov                     Nikhi??‍♀️                             07:26 PM, 30th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.  We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time.our courier will take your item and you can reorder same item and we will make sure to get the correct item           07:27 PM, 30th Nov                     Nikhi??‍♀️                    Ok fine return no problem but I need that product again I need to come and collect its your mistake not mine I don’t have time also then what I will do tell me ? I am regular customer also you can see that           07:30 PM, 30th Nov                   Abdulqader                   We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           07:30 PM, 30th Nov                     Nikhi??‍♀️                    Ok fine but if I need correct product I again want to come you store ?? I also have valuable time for your staff mistake I can’t waste my time right and i am In production city only for that product I need to come your store I want to spend more than 30 it’s very bad           07:32 PM, 30th Nov                     Nikhi??‍♀️                    And also aya told me you will give shipping without cost for repurchase if you want I will send screenshot           07:33 PM, 30th Nov                   Abdulqader                   please accept our sincere apologies for this We would like to offer you compensation as a voucher in the amount of AED 10 for delivery charge ) please let us know if you are ok with that.           07:35 PM, 30th Nov                     Nikhi??‍♀️                    Ok please           07:35 PM, 30th Nov                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:36 PM, 30th Nov                     Nikhi??‍♀️                    Ok please and send me the voucher           07:37 PM, 30th Nov                   Abdulqader                    please note  that we will contact you through your email once we get any updates            07:38 PM, 30th Nov                     Nikhi??‍♀️                    For voucher ??           07:38 PM, 30th Nov                     Nikhi??‍♀️                    Or return ??           07:38 PM, 30th Nov                   Abdulqader                   For voucher           07:39 PM, 30th Nov                     Nikhi??‍♀️                    Ok           07:39 PM, 30th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:40 PM, 30th Nov                     Nikhi??‍♀️                    No thanks but don’t forget to update then I can make repurchase           07:40 PM, 30th Nov                   Abdulqader                   Ok sure wiil do the needful           07:42 PM, 30th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:45 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5383694