Subject: Ticket Assigned - Conversation with Alaa Hajo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 15:18:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alaa Hajo Alaa Hajo                    Hi           06:42 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:42 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Hello Alaa Hajo , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:42 PM, 30th Nov                     Alaa Hajo                    2           06:42 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:42 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:42 PM, 30th Nov                     Alaa Hajo                    2           06:42 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:42 PM, 30th Nov                     Alaa Hajo                    1           06:43 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:43 PM, 30th Nov                     Alaa Hajo                    [email-masked]           06:43 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:43 PM, 30th Nov                   Abdulqader                   Hi, Alaa thank you for contacting us. This's kader We would be happy to help you.           06:45 PM, 30th Nov                     Alaa Hajo                    Hi .. I want to do return online for one of my orders .. but I can’t do on line return           06:45 PM, 30th Nov                     Alaa Hajo                    Because in app is not showing return item           06:45 PM, 30th Nov                     Alaa Hajo                    Order  7401798607           06:46 PM, 30th Nov                     Alaa Hajo                    I  already did online return before  But I got email that return cancelled           06:46 PM, 30th Nov                     Alaa Hajo                    But i didn’t request to cancel the return           06:47 PM, 30th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:49 PM, 30th Nov                     Alaa Hajo                    Ok           06:53 PM, 30th Nov                   Abdulqader                   We can see that you are contacting us regarding your order  9403252608           06:55 PM, 30th Nov                     Alaa Hajo                    What about it           06:57 PM, 30th Nov                     Alaa Hajo                    This order  9403252608  I didn’t receive it yet           06:58 PM, 30th Nov                     Alaa Hajo                    I’m talking about return request           06:58 PM, 30th Nov                     Alaa Hajo                    For many orders           06:59 PM, 30th Nov                     Alaa Hajo                    7401798607           06:59 PM, 30th Nov                     Alaa Hajo                    9401798607           07:00 PM, 30th Nov                     Alaa Hajo                    9402197727           07:01 PM, 30th Nov                     Alaa Hajo                    9400383504           07:02 PM, 30th Nov                     Alaa Hajo                    For all these orders           07:02 PM, 30th Nov                     Alaa Hajo                    I made return request           07:02 PM, 30th Nov                     Alaa Hajo                    And I received email that my return request cancelled  And I did not cancel it or contacted any one to cancel the return request           07:03 PM, 30th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:04 PM, 30th Nov                     Alaa Hajo                    Ok           07:04 PM, 30th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           07:05 PM, 30th Nov                     Alaa Hajo                    0563660756 0557033451  Alqusais 1 Mushrif building  Flat 136  Street 9           07:07 PM, 30th Nov                     Alaa Hajo                    Dubai           07:07 PM, 30th Nov                   Abdulqader                    Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.            07:10 PM, 30th Nov                     Alaa Hajo                    Thanks           07:10 PM, 30th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:11 PM, 30th Nov                     Alaa Hajo                    How to do the return request online please as I can’t see in my app           07:11 PM, 30th Nov                     Alaa Hajo                    Return item icon is showing           07:11 PM, 30th Nov                     Alaa Hajo                    How this issue will be solved           07:12 PM, 30th Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           07:12 PM, 30th Nov                     Alaa Hajo                    There 14 days only to do the return after Receiving the order           07:13 PM, 30th Nov                     Alaa Hajo                    So is this will be solved before that           07:13 PM, 30th Nov                   Abdulqader                   We’re on it - and we’ll do our best to sort this out quickly.           07:13 PM, 30th Nov                     Alaa Hajo                    And regarding the emails  All the emails were wrong           07:14 PM, 30th Nov                     Alaa Hajo                    As it’s showing requests that i didn’t do           07:14 PM, 30th Nov                   Abdulqader                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           07:16 PM, 30th Nov                     Alaa Hajo                    Ok           07:16 PM, 30th Nov                     Alaa Hajo                    Thanks           07:16 PM, 30th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:16 PM, 30th Nov                     Alaa Hajo                    No thanks           07:16 PM, 30th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:17 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5383495