Subject: Ticket Assigned - Conversation with السلام عليكم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 15:00:34 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with السلام عليكم السلام عليكم                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi السلام عليكم, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  I have an order I still haven’t received it Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  4703521543 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1130220004369     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97433341408 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Dear, thank you for contacting us. This's kader We would be happy to help you. Customer:  Okay Customer:  I have order I still haven’t received it Customer:  I’m waiting from morning Agent:  We request you to please allow us some time to check your details and back to you, stay with us Agent:  We sincerely apologize for any inconvenience caused to you.  We would like to inform you that our courier partner tried to contact you on (+97455624973) but didn't receive any response from your end. Customer:  Okay Agent:  Please provide us with an alternative mobile number Customer:  Yes? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Hello Agent:  Please provide us with an alternative mobile number Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:46 PM, 30th Nov                   Abdulqader                   Hi, thank you for contacting us. This's kader We would be happy to help you.           06:47 PM, 30th Nov                     السلام عليكم                    They said that they will send me this number to the driver 33341408           06:48 PM, 30th Nov                     السلام عليكم                    My*           06:49 PM, 30th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:51 PM, 30th Nov                     السلام عليكم                    I’m waiting           06:51 PM, 30th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:54 PM, 30th Nov                     السلام عليكم                    okay I’m waiting           06:55 PM, 30th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:58 PM, 30th Nov                     السلام عليكم                    No thanks           06:58 PM, 30th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:00 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5383375