Subject: Note Added - [#5223105] Recovery watch
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 10:03:46 +0000

Hi ,    Nitish added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5223105    Subject:  Recovery watch   Requester: Amiranady96    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Please make refund and take back the item. Supplier doesn’t have service center in QTR.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Nitish Pandey </div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, November 30, 2022 1:56 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Sanket Sable &lt;[email-masked]&gt;; Nitish Pandey &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5223105] - Recovery watch</div>
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<div class="MsoNormal">Hi <a id="OWAAM15AEC12F381147FA998587F781019CA0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket</span></a>
<a id="OWAAM98CD7D7C98D141ECB0350AD547A6E79E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nitish</span></a>,</div>
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<div class="MsoNormal">Any update on the below.</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTk4NjA4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.thofozA-Ozc6K5YsiPsAWBVovguFWIHasZAz0S0M-T8" data-id="2044005986081" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, November 22, 2022 4:35 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5223105] - Recovery watch</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">A gentle reminder, Any update on this one? <br>
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Problem Statement: DAMAGED ITEM<br>
Order Date : Sep 25, 2022<br>
Order ID: 8187777588<br>
Tracking ID: FC0926220002604<br>
Item ID: 164568227<br>
Assistance Required: Damaged Item received<br>
Issue Description: Customer emailed us informing that he/she received the item on 9/26/22 but the item which they received has warranty of one year is now damaged, customer also provided us the picture of damaged item.<br>
Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Thank You,<br>
Centrepoint Support Team.int </span>Support Team</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5223105:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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