Subject: Ticket Assigned - Conversation with bindhu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Nov 2022 15:10:51 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bindhu bindhu                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Start Again Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  bindhu Bot:  Hi bindhu, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9403173091 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC112822005096     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  971502634557            06:47 PM, 29th Nov                     bindhu                    Why isn’t the status changed to delivere yet, courier received 28 hrs before           06:47 PM, 29th Nov                   Abdulqader                   Hi, bindhu thank you for contacting us. This's kader We would be happy to help you.           06:47 PM, 29th Nov                     bindhu                    Still why is it showing processing ??           06:48 PM, 29th Nov                     bindhu                    Even you said to me its on the way.. why is a proper updation not done even after a day???           06:48 PM, 29th Nov                     bindhu                    Kader can you check my status of my last two purchase, all those products are delivered           06:49 PM, 29th Nov                     bindhu                    9403173063           06:49 PM, 29th Nov                     bindhu                    9403173091           06:49 PM, 29th Nov                     bindhu                             06:51 PM, 29th Nov                     bindhu                             06:51 PM, 29th Nov                     bindhu                    Its showing processing in my online account           06:52 PM, 29th Nov                     bindhu                    Kader are you there??           06:52 PM, 29th Nov                     bindhu                    Start Again           06:53 PM, 29th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:53 PM, 29th Nov                     bindhu                    Okay           06:53 PM, 29th Nov                   Abdulqader                   Is this contact number is right +971502634557 ?           06:54 PM, 29th Nov                     bindhu                    Hello           06:55 PM, 29th Nov                     bindhu                    Is there anyone to assist me           06:55 PM, 29th Nov                     bindhu                    Start Again           06:55 PM, 29th Nov                   Abdulqader                   Is this contact number is right +971502634557 ?           06:55 PM, 29th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:58 PM, 29th Nov                     bindhu                    I roo wasnt getting a reponse fron your side for long           06:58 PM, 29th Nov                     bindhu                    Start Again           06:58 PM, 29th Nov                     bindhu                    Yeah thats my Number           06:59 PM, 29th Nov                     bindhu                    I been waiting for your response for long           06:59 PM, 29th Nov                     bindhu                    Start Again           07:00 PM, 29th Nov                   Abdulqader                    We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            07:00 PM, 29th Nov                     bindhu                    Hello           07:00 PM, 29th Nov                   Abdulqader                   we will be on touch with you and contact you on your email           07:00 PM, 29th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:00 PM, 29th Nov                     bindhu                    Omg           07:01 PM, 29th Nov                     bindhu                    My dear kindly try to understand my complaints firstly           07:01 PM, 29th Nov                     bindhu                    I said its delivered already, kindly change my status to delivered so that i can exchange           07:02 PM, 29th Nov                     bindhu                    Havent you seen the attChed files??           07:03 PM, 29th Nov                     bindhu                    Are you there??           07:03 PM, 29th Nov                     bindhu                    Start Again           07:03 PM, 29th Nov                     bindhu                    Start Again           07:04 PM, 29th Nov                     bindhu                    Start Again           07:05 PM, 29th Nov                   Abdulqader                   We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update the system that you have already collected your order.           07:08 PM, 29th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:08 PM, 29th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:10 PM, 29th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5375894