Subject: Ticket Assigned - Conversation with ✨?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Nov 2022 16:31:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ✨? ✨?                    Hello           08:01 PM, 28th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:01 PM, 28th Nov                   MAX UAE whatsapp bot                    Hello ✨? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:01 PM, 28th Nov                     ✨?                    3           08:01 PM, 28th Nov                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            08:01 PM, 28th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:01 PM, 28th Nov                     ✨?                    2           08:01 PM, 28th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:01 PM, 28th Nov                     ✨?                    1           08:01 PM, 28th Nov                   MAX UAE whatsapp bot                   Please enter your email address           08:01 PM, 28th Nov                     ✨?                    [email-masked]           08:02 PM, 28th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:02 PM, 28th Nov                   Abdulqader                   Hi, thank you for contacting us. This's kader We would be happy to help you.           08:04 PM, 28th Nov                     ✨?                    Heyy i just received my order and the shoes are white and has marks and stretched patches all over them which are making them look dirty ..           08:04 PM, 28th Nov                     ✨?                             08:05 PM, 28th Nov                     ✨?                             08:05 PM, 28th Nov                     ✨?                             08:05 PM, 28th Nov                     ✨?                             08:06 PM, 28th Nov                   Abdulqader                   We apologize for the inconvenience caused. ​ Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases.   We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape.           08:07 PM, 28th Nov                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we assist you with this accordingly.           08:08 PM, 28th Nov                     ✨?                    Mm on the website           08:08 PM, 28th Nov                     ✨?                    You mean a screenshot ?           08:08 PM, 28th Nov                   Abdulqader                   name of the item           08:09 PM, 28th Nov                     ✨?                             08:10 PM, 28th Nov                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.We would like to inform you that a new return request has been created on 11/28/22 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.You can also track the order via the LMG website through the following link:  (https://bit.ly/3v0Daf7) Through the tracking number: (RP112822007799)           08:11 PM, 28th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:12 PM, 28th Nov                     ✨?                    No i dnt want to return them           08:12 PM, 28th Nov                     ✨?                    Because then i wnt be getting them again in the price           08:12 PM, 28th Nov                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time           08:13 PM, 28th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:13 PM, 28th Nov                     ✨?                    Items should be checked before they are delivered  I am a veryy frequent Max customer you can check my history           08:13 PM, 28th Nov                     ✨?                    You can cancel the request           08:13 PM, 28th Nov                     ✨?                    As i did not ask you to do so           08:13 PM, 28th Nov                     ✨?                    How can you just file it without me asking you to do so           08:13 PM, 28th Nov                   Abdulqader                   We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           08:14 PM, 28th Nov                     ✨?                    I have received another damagad item           08:14 PM, 28th Nov                     ✨?                    And being a frequent buyer i do not expect this quality           08:14 PM, 28th Nov                     ✨?                    All of my recent orders i have received damaged products           08:15 PM, 28th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           08:15 PM, 28th Nov                     ✨?                             08:16 PM, 28th Nov                     ✨?                             08:16 PM, 28th Nov                     ✨?                    This zipline is completely offf           08:16 PM, 28th Nov                     ✨?                    And its getting stuck in between           08:16 PM, 28th Nov                   Abdulqader                   Could you please share your order number so that I can assist you further?           08:17 PM, 28th Nov                     ✨?                             08:17 PM, 28th Nov                     ✨?                             08:17 PM, 28th Nov                   Abdulqader                   We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           08:17 PM, 28th Nov                   Abdulqader                   please accept our sincere apologies for this           08:18 PM, 28th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:18 PM, 28th Nov                     ✨?                    So now what do i do ?           08:18 PM, 28th Nov                     ✨?                    Keep the items ? Can i not be sent a replacement?           08:19 PM, 28th Nov                     ✨?                    There should be some consideration           08:19 PM, 28th Nov                   Abdulqader                   would you like to return the item           08:19 PM, 28th Nov                     ✨?                    If i return will a replacement be sent ?           08:19 PM, 28th Nov                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time           08:20 PM, 28th Nov                     ✨?                    So means i have no help at all           08:21 PM, 28th Nov                     ✨?                    Is there anyone else i can speak to or email ?           08:21 PM, 28th Nov                     ✨?                    This is not fair           08:21 PM, 28th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.           08:22 PM, 28th Nov                     ✨?                    So i can contact via some other medium ?           08:23 PM, 28th Nov                     ✨?                    Can i have an email id ?           08:23 PM, 28th Nov                     ✨?                    Also uve not been very helpful kader           08:23 PM, 28th Nov                     ✨?                    And please cancel the return request you created           08:24 PM, 28th Nov                     ✨?                    I want to talk to someone else           08:25 PM, 28th Nov                     ✨?                    ????? ??           08:27 PM, 28th Nov                   Abdulqader                   You can return the item and you will get a refund, we advise to reorder again and we will make sure to get the same item in good condition           08:27 PM, 28th Nov                   Abdulqader                   ·You can contact our customer support team on 800-629823           08:28 PM, 28th Nov                     ✨?                    But re ordering is not getting me the same price           08:28 PM, 28th Nov                   Abdulqader                   You can email us :  https://www.centrepointstores.com/ae/en/write-to-us           08:28 PM, 28th Nov                     ✨?                    Anyways           08:28 PM, 28th Nov                     ✨?                    I will figure this out           08:29 PM, 28th Nov                     ✨?                    cancel the request           08:29 PM, 28th Nov                   Abdulqader                   Ok sure will do the needful           08:29 PM, 28th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:29 PM, 28th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:31 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5368504