Subject: Ticket Assigned - Conversation with Nibas Thomas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Nov 2022 16:14:39 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nibas Thomas Nibas Thomas                    I have a voucher worth KD. 9.9 and when I try to purchase online with this voucher I am not able to use the full amount.  Kindly advise about this issue.           08:00 PM, 28th Nov                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:00 PM, 28th Nov                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:00 PM, 28th Nov                     Nibas Thomas                    1           08:00 PM, 28th Nov                    Centrepoint KW whatsapp bot                    Hello Nibas Thomas , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:00 PM, 28th Nov                     Nibas Thomas                    3           08:00 PM, 28th Nov                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            08:00 PM, 28th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:00 PM, 28th Nov                     Nibas Thomas                    2           08:01 PM, 28th Nov                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:01 PM, 28th Nov                     Nibas Thomas                    1           08:01 PM, 28th Nov                    Centrepoint KW whatsapp bot                   Please enter your email address           08:01 PM, 28th Nov                     Nibas Thomas                    [email-masked]           08:01 PM, 28th Nov                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:01 PM, 28th Nov                   Abdulqader                   Hi Nibas thank you for contacting us. This's kader We would be happy to help you.           08:02 PM, 28th Nov                   Abdulqader                   Kindly provide us the screenshot of the voucher           08:04 PM, 28th Nov                     Nibas Thomas                             08:05 PM, 28th Nov                   Abdulqader                   Please accept our full apologies for the inconvenience   Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           08:06 PM, 28th Nov                   Abdulqader                   we will be on touch with you and contact you on your email           08:07 PM, 28th Nov                     Nibas Thomas                    Kindly solve it ASAP.           08:08 PM, 28th Nov                   Abdulqader                   Ok sure will do the needful           08:08 PM, 28th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:08 PM, 28th Nov                     Nibas Thomas                    I have some orders worth KD. 9.9 to place with this voucher and when I use this voucher again asking to pay 3.5 KD more.           08:09 PM, 28th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.  please that we will contact you through your email once we get any updates           08:12 PM, 28th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:13 PM, 28th Nov                     Nibas Thomas                    Solve this. That is enough.           08:14 PM, 28th Nov                   Abdulqader                   ok sure will do that           08:14 PM, 28th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:14 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5368334