Subject: Ticket Assigned - Conversation with maltrans
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Nov 2022 15:29:27 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maltrans maltrans                    Hi , i have not received my order till now, but i received messages that it is delivered order number 940249125”           07:02 PM, 28th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:02 PM, 28th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:02 PM, 28th Nov                     maltrans                    2           07:03 PM, 28th Nov                   Centrepoint UAE whatsapp bot                   "مرحبًا ، كيف يمكننا مساعدتك اليوم؟ ??     1 ? حالة الطلب  2 ? عملية الإرجاع  3 ? معلومات استرداد المبلغ  4 ? مواقع المتاجر     أدخل رقم الخيار لتبدأ - مثال: أدخل 1 لمعرفة ? حالة الطلب   To chat in English instead, type the word English"           07:03 PM, 28th Nov                     maltrans                    Hi , i have not received my order till now, but i received messages that it is delivered order number 9402491250           07:03 PM, 28th Nov                   Centrepoint UAE whatsapp bot                   "مرحبًا ، أخبرنا إذا كان يمكننا مساعدتك في أي مما يلي:     1 ? حالة الطلب  2 ? عملية الإرجاع  3 ? معلومات استرداد المبلغ  4 ? مواقع المتاجر  5 ?‍? شيء آخر     أدخل رقم الخيار لتبدأ - مثال: أدخل 1 لمعرفة ? حالة الطلب   To chat in English instead, type the word English"           07:03 PM, 28th Nov                     maltrans                    English           07:03 PM, 28th Nov                   Centrepoint UAE whatsapp bot                    Hello Maltrans , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:03 PM, 28th Nov                     maltrans                    1           07:03 PM, 28th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:03 PM, 28th Nov                     maltrans                    9402491250           07:04 PM, 28th Nov                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            07:04 PM, 28th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:04 PM, 28th Nov                     maltrans                    2           07:04 PM, 28th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:04 PM, 28th Nov                     maltrans                    1           07:04 PM, 28th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:04 PM, 28th Nov                     maltrans                    [email-masked]           07:04 PM, 28th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:04 PM, 28th Nov                   Abdulqader                   Hi Matransa thank you for contacting us. This's kader We would be happy to help you.           07:07 PM, 28th Nov                     maltrans                    Hi           07:07 PM, 28th Nov                     maltrans                    Hi , i have not received my order till now, but i received messages that it is delivered order number 9402491250           07:07 PM, 28th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:10 PM, 28th Nov                     maltrans                    Sure           07:10 PM, 28th Nov                   Abdulqader                   Is this contact number is right +971558084412 ?           07:13 PM, 28th Nov                     maltrans                    Yes           07:13 PM, 28th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           07:14 PM, 28th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?.           07:14 PM, 28th Nov                     maltrans                    No, but i just want to know that is the items delivered to wrong person?           07:15 PM, 28th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:16 PM, 28th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,   We have checked and would like to let you know that the proof of the delivery for the order (9402491250) from the courier team has been shared with us which is attached to this email.  ​ In case it does not belong to your address please let us know.           07:19 PM, 28th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:21 PM, 28th Nov                     maltrans                    Its wrong floor           07:21 PM, 28th Nov                     maltrans                    Why delivery person not contacted me           07:22 PM, 28th Nov                     maltrans                    Can i have the number of delivery guy           07:22 PM, 28th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:24 PM, 28th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:27 PM, 28th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:29 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5367893