Subject: Ticket Assigned - Conversation with samir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Nov 2022 13:58:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samir samir                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi samir, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0529508844 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi ,Thank you for contacting us. My name is Mais,I will be happy to assist you. Customer:  ??? Customer:  Hi Customer:  I wanted to know about the refund process Customer:  Whether it has been initiated or not Customer:  Start Again Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days. Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future. I am Mais and have a wonderful day! Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:48 PM, 28th Nov                   Abdulqader                   Hi samir, thank you for contacting us. This's kader We would be happy to help you.           05:49 PM, 28th Nov                     samir                    Hi           05:50 PM, 28th Nov                     samir                    I wanted to know when my refund will be processed           05:50 PM, 28th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:50 PM, 28th Nov                     samir                    It had already been so many days since the item has been picked up           05:51 PM, 28th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           05:51 PM, 28th Nov                     samir                    I wanted to inform you that wrong size was sent to me           05:51 PM, 28th Nov                     samir                    Dats y I had to return it back           05:52 PM, 28th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           05:53 PM, 28th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:54 PM, 28th Nov                     samir                    How many more days r required           05:54 PM, 28th Nov                   Abdulqader                   we will update you on the same as soon as we have received further update from our concerned team.           05:54 PM, 28th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:56 PM, 28th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:58 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5366980