Subject: Ticket Assigned - Conversation with eman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Nov 2022 11:37:22 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with eman eman                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi eman, what do you need help with? Customer:  2 Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi eman, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:16 PM, 28th Nov                   Abdulqader                   Hi eman , thank you for contacting us. This's kader We would be happy to help you.           03:23 PM, 28th Nov                     eman                    Order number 9594779060     .I made this order and asked for return for one item but it is not picked up and I made a request but also no one collect it.I had a delivery and asked the delivery to take the return he refused.now I have got mail telling me my return request was cancelled.what is the solution now?           03:23 PM, 28th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:26 PM, 28th Nov                     eman                    Ok           03:26 PM, 28th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           03:30 PM, 28th Nov                     eman                    Tamer Ahmed           03:31 PM, 28th Nov                     eman                    0551863372           03:31 PM, 28th Nov                     eman                    6103 ocean heights tower Dubai Marina           03:31 PM, 28th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.   We request you to please allow us some time so we can work on this and do the needful.            03:33 PM, 28th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           03:33 PM, 28th Nov                     eman                    No, thank you           03:34 PM, 28th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:36 PM, 28th Nov                     eman                    Thanks           03:36 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5365618