Subject: Ticket Assigned - Conversation with Nina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Nov 2022 15:41:27 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nina Nina                    Hello           07:23 PM, 27th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:23 PM, 27th Nov                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:23 PM, 27th Nov                     Nina                    1           07:23 PM, 27th Nov                   MAX UAE whatsapp bot                    Hello Nina , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:23 PM, 27th Nov                     Nina                    3           07:23 PM, 27th Nov                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:23 PM, 27th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:23 PM, 27th Nov                     Nina                    2           07:24 PM, 27th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:24 PM, 27th Nov                     Nina                    1           07:24 PM, 27th Nov                   MAX UAE whatsapp bot                   Please enter your email address           07:24 PM, 27th Nov                     Nina                    [email-masked]           07:25 PM, 27th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:25 PM, 27th Nov                   Abdulqader                   Hi Nina, thank you for contacting us. This's kader We would be happy to help you.           07:26 PM, 27th Nov                     Nina                    Hi Kader hope you are fine           07:26 PM, 27th Nov                     Nina                    Please i had some returns on my last order, with amount 223 AED           07:27 PM, 27th Nov                     Nina                    Since i paid cash on delivery it’s been transferred to my ahukran account as the only option for refund. Today i found out that i have only 18.5 dirhams in my shukran account           07:28 PM, 27th Nov                     Nina                    Wired why not amount 223 is been returned?!           07:28 PM, 27th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:31 PM, 27th Nov                   Abdulqader                   We can see that you are contacting us regarding your order  9402391722           07:33 PM, 27th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           07:34 PM, 27th Nov                     Nina                    One second pls let me check if the same number           07:34 PM, 27th Nov                     Nina                             07:35 PM, 27th Nov                     Nina                             07:36 PM, 27th Nov                     Nina                    This order please           07:37 PM, 27th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:39 PM, 27th Nov                   Abdulqader                    Please accept our full apologies for the inconvenience   Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.             07:40 PM, 27th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:40 PM, 27th Nov                     Nina                    Thank you ?           07:40 PM, 27th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:41 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5359582