Subject: Ticket Assigned - Conversation with Abdul Fathah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Nov 2022 15:36:55 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abdul Fathah Abdul Fathah                    H           07:03 PM, 27th Nov                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            07:03 PM, 27th Nov                   Babyshop UAE WhatsApp bot                    Hello Abdul Fathah , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:03 PM, 27th Nov                     Abdul Fathah                    1           07:04 PM, 27th Nov                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           07:04 PM, 27th Nov                     Abdul Fathah                    9402698523           07:04 PM, 27th Nov                   Babyshop UAE WhatsApp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            07:04 PM, 27th Nov                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:04 PM, 27th Nov                     Abdul Fathah                    2           07:04 PM, 27th Nov                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:04 PM, 27th Nov                     Abdul Fathah                    1           07:04 PM, 27th Nov                   Babyshop UAE WhatsApp bot                   Please enter your email address           07:04 PM, 27th Nov                     Abdul Fathah                    [email-masked]           07:04 PM, 27th Nov                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           07:04 PM, 27th Nov                   Abdulqader                   Hi Abdul, thank you for contacting us. This's kader We would be happy to help you.           07:08 PM, 27th Nov                     Abdul Fathah                    What’s the status of my complaint number 5357842           07:09 PM, 27th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:12 PM, 27th Nov                   Abdulqader                   Thank you for patience.   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.   Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           07:14 PM, 27th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:16 PM, 27th Nov                     Abdul Fathah                    It’s taking long time           07:17 PM, 27th Nov                     Abdul Fathah                    I need the items as early as possible… I can’t wait more           07:17 PM, 27th Nov                     Abdul Fathah                    What kind of low standard courier service you are using?           07:18 PM, 27th Nov                     Abdul Fathah                    I have lodged another complaint since WhatsApp service is not fast I expected           07:19 PM, 27th Nov                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:21 PM, 27th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:22 PM, 27th Nov                     Abdul Fathah                    Sorry… I think there is a mistake from my side           07:22 PM, 27th Nov                     Abdul Fathah                    What’s the status of order 9402888552           07:22 PM, 27th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:25 PM, 27th Nov                   Abdulqader                   Please accept our apologies for the inconvenience and delay caused. Your order is supposed to be delivered today, but we will contact the shipping team to find out the reasons for the delay in the order           07:27 PM, 27th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:28 PM, 27th Nov                     Abdul Fathah                    Ohhh…. So this order is not yet delivered… when I got a message at 4.00 pm I thought that it was referring this order only … I was confused and place a complaint… I request you to cancel the complaint           07:28 PM, 27th Nov                     Abdul Fathah                    Extremely sorry for my confusion… I got another delivery yesterday… but the delivered message I received today only… so got confused about the orders…  I made 2 orders day before yesterday and yesterday           07:30 PM, 27th Nov                     Abdul Fathah                    Yesterday order is pending now           07:30 PM, 27th Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           07:30 PM, 27th Nov                     Abdul Fathah                    So once I receive the order then the issue is resolved           07:30 PM, 27th Nov                     Abdul Fathah                    I hop I clarified           07:31 PM, 27th Nov                     Abdul Fathah                    9402888552 order need to be delivered…. Pending now…           07:32 PM, 27th Nov                   Abdulqader                   Sure will do the needful           07:32 PM, 27th Nov                     Abdul Fathah                    Thank you… can you please cancel my complaint           07:32 PM, 27th Nov                     Abdul Fathah                    5357842           07:33 PM, 27th Nov                   Abdulqader                   Ok i will do that           07:34 PM, 27th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:34 PM, 27th Nov                     Abdul Fathah                    No           07:34 PM, 27th Nov                     Abdul Fathah                    Thank you           07:34 PM, 27th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:36 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5359555