Subject: Ticket Assigned - Conversation with Um Omar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Nov 2022 15:24:30 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Um Omar Um Omar                    You said the item can be collected within 14 days. Then why did you confused me with an email, saying my item must be collected before 28 Nov, or item will be returned to warehouse. That only 7 days from purchased date 20 Nov. I need more time to collect           06:59 PM, 27th Nov                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:59 PM, 27th Nov                    Centrepoint KW whatsapp bot                    Hello Um Omar , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:59 PM, 27th Nov                     Um Omar                    1           06:59 PM, 27th Nov                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           06:59 PM, 27th Nov                     Um Omar                    8401389809           06:59 PM, 27th Nov                    Centrepoint KW whatsapp bot                    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.            06:59 PM, 27th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:59 PM, 27th Nov                     Um Omar                    2           06:59 PM, 27th Nov                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:59 PM, 27th Nov                     Um Omar                    1           06:59 PM, 27th Nov                    Centrepoint KW whatsapp bot                   Please enter your email address           06:59 PM, 27th Nov                     Um Omar                    [email-masked]           06:59 PM, 27th Nov                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:59 PM, 27th Nov                     Um Omar                    Salam Mohammed           07:02 PM, 27th Nov                     Um Omar                    You said the item can be collected within 14 days. Then why did you confused me with an email, saying my item must be collected before 28 Nov, or item will be returned to warehouse. That only 7 days from purchased date 20 Nov. I need more time to collect           07:03 PM, 27th Nov                   Abdulqader                   Hi Um omar , thank you for contacting us. This's kader We would be happy to help you.           07:03 PM, 27th Nov                     Um Omar                    Hi kader           07:04 PM, 27th Nov                     Um Omar                    You said the item can be collected within 14 days. Then why did you confused me with an email, saying my item must be collected before 28 Nov, or item will be returned to warehouse. That only 7 days from purchased date 20 Nov. I need more time to collect           07:04 PM, 27th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:07 PM, 27th Nov                     Um Omar                             07:08 PM, 27th Nov                   Abdulqader                   Kindly note The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           07:12 PM, 27th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:14 PM, 27th Nov                     Um Omar                    I know... you're saying 14days to collect. But email says collect tomorrow. I can't           07:14 PM, 27th Nov                     Um Omar                    Read           07:14 PM, 27th Nov                     Um Omar                    You didn't answer my question           07:14 PM, 27th Nov                     Um Omar                    I know... you're saying 14days to collect. But email says collect tomorrow. I can't           07:15 PM, 27th Nov                     Um Omar                             07:15 PM, 27th Nov                     Um Omar                    Wow give me someone who can READ english!           07:16 PM, 27th Nov                     Um Omar                    Very simple question           07:16 PM, 27th Nov                     Um Omar                    28 Nov or 14 days before item gets canceled?           07:17 PM, 27th Nov                     Um Omar                    Wow kader left the house           07:17 PM, 27th Nov                   Abdulqader                   Please confirm in which date you want to collect the order           07:18 PM, 27th Nov                     Um Omar                    At least Friday 02 December           07:19 PM, 27th Nov                   Abdulqader                   Please be assured that now we will escalate your concern to our store team we will be on touch with you and contact you on your email           07:19 PM, 27th Nov                     Um Omar                    There shouldn't be issue if you said 2 weeks           07:20 PM, 27th Nov                   Abdulqader                   I think it will be issue           07:21 PM, 27th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:22 PM, 27th Nov                     Um Omar                    None. Just be sure that if I don't collect tomorrow,y items doesn't get canceled. Or else I'll really be upset! Thanks           07:23 PM, 27th Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           07:24 PM, 27th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:24 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5359448