Subject: Ticket Assigned - Conversation with Dr.Z
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Nov 2022 15:16:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dr.Z Dr.Z                    Hi. I've contacted customer service last night as my order was supposed to be delivered yesterday.  It's not until now!           07:01 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:01 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:02 PM, 27th Nov                     Dr.Z                    1           07:02 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    Hello Dr.Z , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:02 PM, 27th Nov                     Dr.Z                    1           07:02 PM, 27th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:02 PM, 27th Nov                     Dr.Z                    9402651920           07:02 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP112622002725    You can also easily track your order from My Account > Order History.             07:02 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:02 PM, 27th Nov                     Dr.Z                    2           07:02 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:02 PM, 27th Nov                     Dr.Z                    1           07:02 PM, 27th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:02 PM, 27th Nov                     Dr.Z                    [email-masked]           07:02 PM, 27th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:02 PM, 27th Nov                   Abdulqader                   Hi, thank you for contacting us. This's kader We would be happy to help you.           07:03 PM, 27th Nov                     Dr.Z                    Hi. I've contacted customer service last night as my order was supposed to be delivered yesterday.  It's not until now!           07:03 PM, 27th Nov                   Abdulqader                   we would like to inform you that your issue has been raised and this is your complaint number 5353706           07:05 PM, 27th Nov                   Abdulqader                   We understand that this would be really frustrating for you, as you haven't received any update for your concern.  Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           07:06 PM, 27th Nov                     Dr.Z                    So, when is the order supposed to be arriving??           07:06 PM, 27th Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           07:09 PM, 27th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:12 PM, 27th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:15 PM, 27th Nov                     Dr.Z                    No thanks. There was a complaint (CS said they escalated so I need to know why my delivery was out yesterday then was cancelled).           07:15 PM, 27th Nov                   Abdulqader                   we will be on touch with you and contact you on your email           07:15 PM, 27th Nov                     Dr.Z                    OK           07:15 PM, 27th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:16 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5359380