Subject: Ticket Assigned - Conversation with zaid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Nov 2022 14:58:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zaid zaid                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  zaid Bot:  Hi zaid, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  39739697565            06:44 PM, 27th Nov                   Abdulqader                   Hi zaid, thank you for contacting us. This's kader We would be happy to help you.           06:45 PM, 27th Nov                     zaid                    I purchased 2 turtle neck sweaters on the 13 NOV and paid cash on delivery, when i tried them i decided to return them. I placed a return request on the 14 Nov and received confirmation email about the return request.. till today nobody came to collect the items and refund me           06:47 PM, 27th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:47 PM, 27th Nov                   Abdulqader                   Could you please share your order number so that I can assist you further?           06:47 PM, 27th Nov                     zaid                             06:47 PM, 27th Nov                     zaid                    7395489433           06:48 PM, 27th Nov                     zaid                             06:48 PM, 27th Nov                     zaid                             06:49 PM, 27th Nov                     zaid                             06:49 PM, 27th Nov                   Abdulqader                   Is this contact number is right  +97339690698?           06:51 PM, 27th Nov                     zaid                    The order was placed on 97339695765           06:51 PM, 27th Nov                     zaid                    97339690698 is my mothers number           06:52 PM, 27th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           06:52 PM, 27th Nov                     zaid                    I will capture your response and if nobody contacted me in 2 days i will file a complaint at HDQ ..           06:53 PM, 27th Nov                     zaid                    I had a very bad experience with centre point for a simple return process           06:54 PM, 27th Nov                   Abdulqader                   Thank you for your patience.  We request you to please allow us some more time and we will update you on the same as soon as we have received further update from our concerned team.           06:57 PM, 27th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:57 PM, 27th Nov                     zaid                    Thank you           06:58 PM, 27th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:58 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5359226