Subject: Ticket Assigned - Conversation with anthea swartz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Nov 2022 14:58:20 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anthea swartz anthea swartz                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi anthea swartz, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7802738374 Bot:    Thanks, your order is Collected     We checked and your order was collected on 2022-11-27     Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:48 PM, 27th Nov                   Abdulqader                   Hi anthea , thank you for contacting us. This's kader We would be happy to help you.           06:48 PM, 27th Nov                     anthea swartz                    Hi Kader, I collected my order, however the plug for one of the wintouch devices was not included in the box           06:49 PM, 27th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           06:51 PM, 27th Nov                     anthea swartz                             06:52 PM, 27th Nov                     anthea swartz                    As you can see, 2 devices, only one plug. I'm gifting these, so I need a plug.           06:53 PM, 27th Nov                   Abdulqader                    Please accept our full apologies for the inconvenience   Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           06:54 PM, 27th Nov                     anthea swartz                    Thank you and good evening.           06:55 PM, 27th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:55 PM, 27th Nov                     anthea swartz                    No thank you, that's all.           06:56 PM, 27th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:58 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5359223