Subject: Note Added - [#4881296] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Nov 2022 14:57:42 +0000

Hi ,    Dhirendra Kaushik added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4881296    Subject:  Returns   Requester: Niyaspp1992    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Akshay,</div>
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<div class="MsoNormal">If this complaint is with reference of finishing at heel area, then its customer issue of using shoe without polishing. Please suggest customer accordingly and if still not convinced, please get the shoe back and we will polish at WH.</div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#232323'>Thanks and best regards</span><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Dhirendra Kaushik</span><span style="color:black"></span>
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<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Sr. Manager-Quality
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<span style="color:black"><img width="15" height="15" style="width:.1562in;height:.1562in" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTc1ODA0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6X1TmzpfU-EufS5_e6d9LmoXi4V60mfZsy3AgNJEziM" data-id="2044005758040"></span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>  </span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>+971
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<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates</span><span style="color:black"></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&amp;data=02%7C01%7CDhirendra.Kaushik%40landmarkgroup.com%7Cc1f72e7b91764c2a25e508d8223fd606%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297004867560800&amp;sdata=W2d326CH1%2F%2BNRh9t5hrRxKjETSG5ZknjI9KykbOTuPM%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black;text-decoration:none'><img width="233" height="57" style="width:2.427in;height:.5937in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTc1ODA0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ED5t6x_2pTC4X8hNoTrmdyKApz4gAgBpgUj2WgmSP0A" data-id="2044005758042"></span></a><span style="color:black">     
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsmibrands.me%2F&amp;data=02%7C01%7CDhirendra.Kaushik%40landmarkgroup.com%7C082e15cfbed64a87c66508d84a498b93%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637341027015666873&amp;sdata=AnzacWv%2BNO6Wn8EQNKS%2BVB2eyLMzLPj8vsevPj%2FhVB0%3D&amp;reserved=0" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="140" height="57" style="width:1.4583in;height:.5937in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTc1ODA0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Dtj-n8PbK-9MlsD9sJegIzExwh6zKmprE6_i9DX2R5k" data-id="2044005758043" alt="A picture containing table
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, November 26, 2022 8:14 PM<br>
<b>To:</b> Abhineshwaran S &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Lelani Uypala &lt;[email-masked]&gt;; Dhirendra Kaushik &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Eitee Sagar &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4881296] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM1565AEE52AD04577B53F46F9EA06F439" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dhirendra</span></a>,</div>
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<div class="MsoNormal">Assist with the below complaint.</div>
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<div class="MsoNormal">Order ID: 9580056890</div>
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<div class="MsoNormal">Item ID: 163875322 - - Duchini Men's Solid Slip-On Moccasins</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTc1ODA0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HyUMMDAMakNPJxWvoR0zTvR3m6Q8kkV0nLHSx6N1cEs" data-id="2044005758044" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Tuesday, November 15, 2022 10:30 PM<br>
<b>To:</b> Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Lelani Uypala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Eitee Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4881296] - Returns</div>
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<a id="OWAAMF33757070D0640AFBAB3CFDBF2EFA1FD" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhineshwaran S</span></a>,</div>
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<div class="MsoNormal">Reminder on the below.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Sunday, October 30, 2022 11:13 AM<br>
<b>To:</b> Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Lelani Uypala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Eitee Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4881296] - Returns</div>
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<a id="OWAAM01BDB9CAEE424E519EF839B612DC72B3" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhineshwaran S</span></a>,</div>
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<div class="MsoNormal">Image attached.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, October 28, 2022 1:09 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Lelani Uypala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Eitee Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4881296] - Returns</div>
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<div class="MsoNormal">Regards<br>
Abhineshwaran.S</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 28 October 2022 13:08<br>
<b>To:</b> Lelani Uypala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Eitee Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4881296] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We appreciate your assistance with this issue.<br>
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Problem Statement: Product Quality Complaint<br>
Order Date: Jul 28, 2022<br>
Order ID: 9580056890<br>
Item ID: 163875322 - - Duchini Men's Solid Slip-On Moccasins  149.00 AED<br>
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Assistance Required: Return Approval<br>
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Issue Description: The customer purchased this item on (Jul 28, 2022). However, the item got damaged after 1.5 months. We kindly ask you for return approval for the item so this case can be resolved.<br>
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Case history: The customer has contacted us on Sep 16 Sep 2022.<br>
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Customer history: The customer has 15 completed orders, worth 1,091AED.<br>
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Please advice.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 8 Oct at 5:49 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Is there any update on the above request?</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks for your help!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Aya.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4881296:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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