Subject: Ticket Assigned - Conversation with Najwa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Nov 2022 14:25:12 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Najwa Najwa                    Hello           06:14 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:14 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:14 PM, 27th Nov                     Najwa                    English           06:14 PM, 27th Nov                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           06:14 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:14 PM, 27th Nov                     Najwa                    1           06:14 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    Hello Najwa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:14 PM, 27th Nov                     Najwa                    1           06:15 PM, 27th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:15 PM, 27th Nov                     Najwa                    9402925308           06:15 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC112722003943    You can also easily track your order from My Account > Order History.             06:15 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:15 PM, 27th Nov                     Najwa                    2           06:16 PM, 27th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:16 PM, 27th Nov                     Najwa                    1           06:16 PM, 27th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:16 PM, 27th Nov                     Najwa                    [email-masked]           06:16 PM, 27th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:16 PM, 27th Nov                   Abdulqader                   Hi Najawa, thank you for contacting us. This's kader We would be happy to help you.           06:17 PM, 27th Nov                     Najwa                    Hello kader           06:17 PM, 27th Nov                     Najwa                    I would like to know actually regarding the order if i will receive today           06:17 PM, 27th Nov                     Najwa                    But this ia my  office location and i want to move , so in general u deliver you orders after 6           06:18 PM, 27th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:19 PM, 27th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible  As the order has gone out for delivery, it will be delivered by the end of the day at the latest           06:19 PM, 27th Nov                     Najwa                    I will not be available at the location actually           06:20 PM, 27th Nov                   Abdulqader                   You would want to change the address           06:21 PM, 27th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:22 PM, 27th Nov                     Najwa                    No same address           06:22 PM, 27th Nov                     Najwa                    But tomorrow           06:22 PM, 27th Nov                     Najwa                    Working hours 10 -7 pm           06:23 PM, 27th Nov                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:23 PM, 27th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:24 PM, 27th Nov                     Najwa                    Thank you for assisting           06:24 PM, 27th Nov                     Najwa                    As I would like to get my delivery by tomorrow if possible           06:24 PM, 27th Nov                   Abdulqader                   Ok sure will do the needful           06:24 PM, 27th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:24 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5358921