Subject: Ticket Assigned - Conversation with sumera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Nov 2022 16:03:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sumera sumera                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi sumera, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7802685627 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1126220010727     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:51 PM, 26th Nov                     sumera                    Since morning its showing that order is out for delivery           07:52 PM, 26th Nov                     sumera                    Now i received a message that they cant deliver cause its wrong address           07:52 PM, 26th Nov                   Abdulqader                   H sumerai, thank you for contacting us. This's kader We would be happy to help you.           07:52 PM, 26th Nov                     sumera                    I gave them the correct address           07:53 PM, 26th Nov                     sumera                    Its hidd block 105 road 516 h799           07:53 PM, 26th Nov                     sumera                    Tell them plz to deliver today           07:54 PM, 26th Nov                     sumera                    Or change to pickup and I will go to city center to collect my order           07:54 PM, 26th Nov                     sumera                    Plz help me out           07:54 PM, 26th Nov                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           07:55 PM, 26th Nov                     sumera                    I am going to city center now           07:56 PM, 26th Nov                     sumera                    Kindly change to pick up           07:56 PM, 26th Nov                     sumera                    I will take now from there           07:56 PM, 26th Nov                     sumera                    Or kindly give me ur delivery team number           07:57 PM, 26th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           07:58 PM, 26th Nov                     sumera                    Mobile 35067462           07:59 PM, 26th Nov                     sumera                    HOUSE799 ROAD516 BLOCK105 HIDD NEAR FISH MARKET           07:59 PM, 26th Nov                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:00 PM, 26th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:00 PM, 26th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:01 PM, 26th Nov                     sumera                    Dear i am on my way to city center ....if they will deliver today then its ok ...otherwise change my order to pick up plz and i will collect it nowitself           08:01 PM, 26th Nov                   Abdulqader                   We wil do our best to arrange the delivery ASAP and you will updated shortly           08:01 PM, 26th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:02 PM, 26th Nov                     sumera                    No thanks           08:02 PM, 26th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:02 PM, 26th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5352487