Subject: Ticket Assigned - Conversation with ImranMohammad?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Nov 2022 15:20:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ImranMohammad? ImranMohammad?                    Hi           06:43 PM, 26th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:43 PM, 26th Nov                   MAX UAE whatsapp bot                    Hello ImranMohammad? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:43 PM, 26th Nov                     ImranMohammad?                    3           06:43 PM, 26th Nov                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            06:43 PM, 26th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:43 PM, 26th Nov                     ImranMohammad?                    2           06:43 PM, 26th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:43 PM, 26th Nov                     ImranMohammad?                    1           06:43 PM, 26th Nov                   MAX UAE whatsapp bot                   Please enter your email address           06:43 PM, 26th Nov                     ImranMohammad?                    [email-masked]           06:43 PM, 26th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:43 PM, 26th Nov                   Abdulqader                   Hi Imaran, thank you for contacting us. This's kader We would be happy to help you.           06:44 PM, 26th Nov                     ImranMohammad?                    I want to know the status of refund with item reference which is got processed           06:44 PM, 26th Nov                     ImranMohammad?                    I got refund only as per below           06:44 PM, 26th Nov                     ImranMohammad?                             06:45 PM, 26th Nov                     ImranMohammad?                    Total only 126.90           06:45 PM, 26th Nov                     ImranMohammad?                    I want to know this refund is against how many items?           06:46 PM, 26th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:47 PM, 26th Nov                   Abdulqader                   We can see that you are contacting us regarding your order 9400720024           06:49 PM, 26th Nov                     ImranMohammad?                             06:50 PM, 26th Nov                     ImranMohammad?                    There is no refund on this           06:51 PM, 26th Nov                     ImranMohammad?                    Pls check this order           06:51 PM, 26th Nov                     ImranMohammad?                    9400511618           06:51 PM, 26th Nov                   Abdulqader                   Kindly confirm how many items you have been returned           06:54 PM, 26th Nov                     ImranMohammad?                    U have to confirm this           06:54 PM, 26th Nov                     ImranMohammad?                    This refund amount against how many items           06:55 PM, 26th Nov                     ImranMohammad?                    You should be knowing this?           06:55 PM, 26th Nov                     ImranMohammad?                    You must be having this below record           06:57 PM, 26th Nov                     ImranMohammad?                    2 refund rqsts           06:58 PM, 26th Nov                   Abdulqader                   Has this product been returned: Typographic Print Anti-Pilling Joggers with Pockets           07:02 PM, 26th Nov                     ImranMohammad?                    Sir u need to tell me refund is processed against how many items?           07:03 PM, 26th Nov                     ImranMohammad?                    Pls dont take so much time in replying           07:04 PM, 26th Nov                     ImranMohammad?                    I have returned total 6 items           07:04 PM, 26th Nov                     ImranMohammad?                    And person has confirmed that while collecting           07:05 PM, 26th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:06 PM, 26th Nov                     ImranMohammad?                             07:07 PM, 26th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           07:07 PM, 26th Nov                     ImranMohammad?                    One refund rqst had these 4 tshirts           07:07 PM, 26th Nov                   Abdulqader                   we will be on touch with you and contact you on your email           07:08 PM, 26th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:08 PM, 26th Nov                     ImranMohammad?                             07:09 PM, 26th Nov                     ImranMohammad?                    Do u mean I should wait for email           07:09 PM, 26th Nov                   Abdulqader                   Yes we will update you by email           07:12 PM, 26th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:12 PM, 26th Nov                     ImranMohammad?                    Ok           07:12 PM, 26th Nov                     ImranMohammad?                    How long           07:12 PM, 26th Nov                     ImranMohammad?                    It will take           07:12 PM, 26th Nov                   Abdulqader                   we will update you on the same as soon as we have received further update from our concerned team.           07:13 PM, 26th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:13 PM, 26th Nov                     ImranMohammad?                    Yeah           07:13 PM, 26th Nov                     ImranMohammad?                    So u r confirming that u got 5 items not 6?           07:13 PM, 26th Nov                   Abdulqader                   We’re on it - and we’ll do our best to sort this out quickly. ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           07:15 PM, 26th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:17 PM, 26th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:19 PM, 26th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5352186