Subject: Ticket Assigned - Conversation with fatima al azzam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Nov 2022 14:26:51 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima al azzam fatima al azzam                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  fatima al azzam Bot:  Hi fatima al azzam, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097477757198            06:09 PM, 26th Nov                     fatima al azzam                    okay           06:09 PM, 26th Nov                   Abdulqader                   Hi, fatima  thank you for contacting us. This's kader We would be happy to help you.           06:10 PM, 26th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:11 PM, 26th Nov                     fatima al azzam                    i order a blue           06:12 PM, 26th Nov                     fatima al azzam                    color           06:12 PM, 26th Nov                     fatima al azzam                    and they delivered a black skechers           06:12 PM, 26th Nov                     fatima al azzam                    how can i change it ????           06:13 PM, 26th Nov                   Abdulqader                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website           06:13 PM, 26th Nov                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time.           06:14 PM, 26th Nov                     fatima al azzam                    oaky what will happen next ?           06:14 PM, 26th Nov                   Abdulqader                   ·You can contact our customer support team on  800-6927  to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across Qatar.           06:14 PM, 26th Nov                     fatima al azzam                    i dont wish to exchange.all inam saying you delivered the weong item i asked for a blue shoe you delivered a black one           06:15 PM, 26th Nov                     fatima al azzam                    so i want to have tjis rectified           06:15 PM, 26th Nov                     fatima al azzam                    this*           06:15 PM, 26th Nov                   Abdulqader                   We truly sorry we can create a return request we advise to reorder again for the same item and we will make sure to get the correct item           06:18 PM, 26th Nov                     fatima al azzam                    okay please prepare a ewturn request           06:18 PM, 26th Nov                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we assist you with this accordingly.           06:19 PM, 26th Nov                     fatima al azzam                    hold on           06:19 PM, 26th Nov                     fatima al azzam                    please           06:19 PM, 26th Nov                     fatima al azzam                    sketcher men's slip on flex advantgae 4.0           06:21 PM, 26th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:23 PM, 26th Nov                     fatima al azzam                    okay           06:23 PM, 26th Nov                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           06:24 PM, 26th Nov                   Abdulqader                   We will update you within 1 hour           06:24 PM, 26th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:25 PM, 26th Nov                     fatima al azzam                    thank you           06:25 PM, 26th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:26 PM, 26th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5351845