Subject: Ticket Assigned - Conversation with Yasmeenzaki
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 25 Nov 2022 16:14:21 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yasmeenzaki Yasmeenzaki                    hello           08:03 PM, 25th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:03 PM, 25th Nov                   Centrepoint UAE whatsapp bot                    Hello Yasmeenzaki , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:03 PM, 25th Nov                     Yasmeenzaki                    3           08:03 PM, 25th Nov                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            08:03 PM, 25th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:03 PM, 25th Nov                     Yasmeenzaki                    2           08:03 PM, 25th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:03 PM, 25th Nov                     Yasmeenzaki                    1           08:03 PM, 25th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:03 PM, 25th Nov                     Yasmeenzaki                    [email-masked]           08:04 PM, 25th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:04 PM, 25th Nov                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           08:04 PM, 25th Nov                     Yasmeenzaki                    hello dear           08:05 PM, 25th Nov                     Yasmeenzaki                    now I received sms from centrepoit My return item cancelled           08:05 PM, 25th Nov                     Yasmeenzaki                    and last Sunday someone came and take it           08:06 PM, 25th Nov                     Yasmeenzaki                    so how like this           08:06 PM, 25th Nov                     Yasmeenzaki                    and no refund until now in my account           08:06 PM, 25th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:07 PM, 25th Nov                     Yasmeenzaki                    solve it please           08:07 PM, 25th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.   We request you to please allow us some time so we can work on this and do the needful.           08:07 PM, 25th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:08 PM, 25th Nov                     Yasmeenzaki                    I want my refund           08:09 PM, 25th Nov                   Abdulqader                   please that we will contact you through your email once we get any updates           08:10 PM, 25th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:10 PM, 25th Nov                     Yasmeenzaki                    thanks           08:11 PM, 25th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:12 PM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5345875