Subject: Ticket Assigned - Conversation with ✨?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 25 Nov 2022 13:31:05 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ✨? ✨?                    Hello           05:12 PM, 25th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:12 PM, 25th Nov                   MAX UAE whatsapp bot                    Hello ✨? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:12 PM, 25th Nov                     ✨?                    3           05:12 PM, 25th Nov                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:12 PM, 25th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:12 PM, 25th Nov                     ✨?                    2           05:12 PM, 25th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:12 PM, 25th Nov                     ✨?                    1           05:12 PM, 25th Nov                   MAX UAE whatsapp bot                   Please enter your email address           05:12 PM, 25th Nov                     ✨?                    [email-masked]           05:12 PM, 25th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:12 PM, 25th Nov                   Abdulqader                   Hi, thank you for contacting us. This's kader We would be happy to help you.           05:13 PM, 25th Nov                     ✨?                    Heyy .. i just opened my order and I received it a little damaged           05:13 PM, 25th Nov                     ✨?                    The threads are out           05:13 PM, 25th Nov                     ✨?                    And the zip line is extremely crooked and the zip is getting stuck because the zip line is not straight           05:14 PM, 25th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:15 PM, 25th Nov                   Abdulqader                   We can see that you are contacting us regarding your order 9402305407           05:16 PM, 25th Nov                     ✨?                    Mm noo           05:17 PM, 25th Nov                   Abdulqader                   Could you please share your order number so that I can assist you further?           05:19 PM, 25th Nov                     ✨?                             05:20 PM, 25th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:22 PM, 25th Nov                   Abdulqader                   We apologize for the inconvenience caused. ​ Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases.   We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape.           05:23 PM, 25th Nov                     ✨?                    I under           05:24 PM, 25th Nov                     ✨?                    I understand           05:24 PM, 25th Nov                   Abdulqader                   We would like to inform you that a new return request has been created  on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           05:24 PM, 25th Nov                     ✨?                    No no its okay .. ill keep it           05:24 PM, 25th Nov                     ✨?                    Because if i return it i wnt get it again in the same price           05:25 PM, 25th Nov                     ✨?                    But i am just very disappointed           05:25 PM, 25th Nov                     ✨?                    Because recently ive been receiving alot of damagad items from Max           05:25 PM, 25th Nov                     ✨?                    And the sad part is that i am a very active and loyal customer           05:25 PM, 25th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:25 PM, 25th Nov                     ✨?                    So i really dnt deserve this service           05:25 PM, 25th Nov                     ✨?                    Okay sure           05:26 PM, 25th Nov                   Abdulqader                   please accept our sincere apologies for this .we will be on touch with you and contact you on your email to refund the amount for damaged item           05:28 PM, 25th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:29 PM, 25th Nov                     ✨?                    So will someone pick it up ?           05:29 PM, 25th Nov                     ✨?                    Or what happens ?           05:29 PM, 25th Nov                   Abdulqader                   No need to return the item we will refund the amount to your account           05:30 PM, 25th Nov                     ✨?                    Ahaan ohh ..           05:30 PM, 25th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           05:30 PM, 25th Nov                     ✨?                    I appreciate this           05:30 PM, 25th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:30 PM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5344880