Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 24 Nov 2022 16:15:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           07:57 PM, 24th Nov                     User                    my order is supposed to arrive by 7pm maximum !!!!           07:57 PM, 24th Nov                     User                    i paid express delivery           07:58 PM, 24th Nov                     User                    but the driver didnt even contact me!           07:58 PM, 24th Nov                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           07:59 PM, 24th Nov                   Abdulqader                   Could you please share your order number so that I can assist you further?           07:59 PM, 24th Nov                     User                    how to find it           08:01 PM, 24th Nov                   Abdulqader                   Was the purchase in-store or online?           08:01 PM, 24th Nov                     User                    onlined           08:01 PM, 24th Nov                     User                    online           08:01 PM, 24th Nov                   Abdulqader                   Kindly share your registered email ID for further assistance.           08:02 PM, 24th Nov                     User                    Order #8401999498           08:03 PM, 24th Nov                     User                    i paid extra           08:04 PM, 24th Nov                     User                    he doesn't even contact me!!           08:04 PM, 24th Nov                     User                    absolutely unprofessional behaviour           08:04 PM, 24th Nov                     User                    no consideration           08:04 PM, 24th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:06 PM, 24th Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible           08:07 PM, 24th Nov                     User                    the driver doesn't even call           08:07 PM, 24th Nov                     User                    or respond to my call           08:07 PM, 24th Nov                     User                    what is this           08:08 PM, 24th Nov                   Abdulqader                   As the order has gone out for delivery, it will be delivered by the end of the day at the latest           08:08 PM, 24th Nov                     User                    what at 10 pm? when all my family is here and sleeping?           08:08 PM, 24th Nov                     User                    why am i the last order?           08:09 PM, 24th Nov                     User                    didnt i pay for express delivery?           08:09 PM, 24th Nov                     User                    am i not entitled to a better accomodation of service?           08:09 PM, 24th Nov                     User                    why doesnt he atleast explain it to me           08:09 PM, 24th Nov                     User                    not even pick up the phone           08:09 PM, 24th Nov                   Abdulqader                   please accept our sincere apologies for this.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           08:11 PM, 24th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:11 PM, 24th Nov                     User                    i will never buy from you again           08:12 PM, 24th Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           08:12 PM, 24th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           08:13 PM, 24th Nov                     User                    no           08:14 PM, 24th Nov                     User                    like that would help           08:14 PM, 24th Nov                     User                    just end this chat           08:14 PM, 24th Nov                   Abdulqader                   Will do the needful           08:15 PM, 24th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:15 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5340338