Subject: Ticket Assigned - Conversation with ENG.SAYED ZALAT
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Nov 2022 14:32:59 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ENG.SAYED ZALAT ENG.SAYED ZALAT                    Hi           06:12 PM, 24th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:12 PM, 24th Nov                   Centrepoint UAE whatsapp bot                    Hello ENG.SAYED ZALAT , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:12 PM, 24th Nov                     ENG.SAYED ZALAT                    1           06:12 PM, 24th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:12 PM, 24th Nov                     ENG.SAYED ZALAT                    9402122582           06:12 PM, 24th Nov                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            06:12 PM, 24th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:12 PM, 24th Nov                     ENG.SAYED ZALAT                    2           06:13 PM, 24th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:13 PM, 24th Nov                     ENG.SAYED ZALAT                    1           06:13 PM, 24th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:13 PM, 24th Nov                     ENG.SAYED ZALAT                    [email-masked]           06:15 PM, 24th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:15 PM, 24th Nov                     ENG.SAYED ZALAT                    Ok           06:16 PM, 24th Nov                   Abdulqader                   Hi Sayed, thank you for contacting us. This's kader We would be happy to help you.           06:16 PM, 24th Nov                     ENG.SAYED ZALAT                    Hi           06:16 PM, 24th Nov                     ENG.SAYED ZALAT                    For my order i can collect now           06:16 PM, 24th Nov                     ENG.SAYED ZALAT                    9402122582           06:17 PM, 24th Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:18 PM, 24th Nov                     ENG.SAYED ZALAT                    Ok           06:18 PM, 24th Nov                   Abdulqader                   I can see that delivery of this order has taken longer than our normal pick up day , and I am really very sorry for this delay. I know that you’ve been waiting for it.           06:20 PM, 24th Nov                     ENG.SAYED ZALAT                    Ok what time i can take this I need send this morning to Abu Dhabi           06:21 PM, 24th Nov                   Abdulqader                   Please be assured that now we will escalate your concern to our store team and we will ask them to dto arrange the order ASAP and you will updated shortly           06:21 PM, 24th Nov                     ENG.SAYED ZALAT                    If I go centrepoint I can take           06:22 PM, 24th Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.     please that we will contact you through your email once we get any updates           06:25 PM, 24th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:25 PM, 24th Nov                     ENG.SAYED ZALAT                    Ok i can cancel this order           06:25 PM, 24th Nov                     ENG.SAYED ZALAT                    If i can’t take today no need this order           06:26 PM, 24th Nov                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the momen           06:29 PM, 24th Nov                   Abdulqader                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           06:29 PM, 24th Nov                     ENG.SAYED ZALAT                    My friend now I need this order today           06:30 PM, 24th Nov                   Abdulqader                   Ok sure will do the needful           06:30 PM, 24th Nov                     ENG.SAYED ZALAT                    I need send Abu Dhabi morning           06:30 PM, 24th Nov                     ENG.SAYED ZALAT                    Some person take to my country           06:31 PM, 24th Nov                     ENG.SAYED ZALAT                    You understand           06:31 PM, 24th Nov                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           06:31 PM, 24th Nov                     ENG.SAYED ZALAT                    Ok           06:32 PM, 24th Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:32 PM, 24th Nov                     ENG.SAYED ZALAT                    No thanks           06:32 PM, 24th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:32 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5339515