Subject: Note Added - [#5258402] Conversation with Doaa Ghoneim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Nov 2022 12:57:06 +0000

Hi ,    Geetanjali Gadpelly added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5258402    Subject:  Conversation with Doaa Ghoneim   Requester: Doaa Ghoneim    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Pls find below mail</div>
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<div>From: Rahul Nerkar (TCS) &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, November 24, 2022 3:13 PM<br>
<b>To:</b> Malik Ismail &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; Tharindu Rajapaksha &lt;[email-masked]&gt;; Geetanjali Gadpelly &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fw: [#5258402] - Conversation with Doaa Ghoneim</div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Dear All,</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Any one can you please Forword the trailing e mail to "Centrepoint" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Thanks in Advance.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Regards,
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Rahul Nerkar.</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Monday, November 21, 2022 2:48 PM<br>
<b>To:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rohit Kamath (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sonal Gyanchandani (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Priyanka Gadiya (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ajith Pillai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nagamuni Reddy N &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5258402] - Conversation with Doaa Ghoneim</span> </div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Dear  All,</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Refund amount KD- 20.73/- credited to customer account. PFA screen shot.</span></div>
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<span class="xcol-lg-12"><span style="font-size:10.5pt;color:#333333">Original Transaction ID</span></span><span class="xcol-lg-3"><span style="font-size:10.5pt;color:#333333">202229342040398</span></span><span style="font-size:12.0pt;color:black">
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#333333">Transaction Date/Time<span class="xcol-lg-3">Mon Nov 21 13:40:30 AST 2022</span>Post Date<span class="xcol-lg-2">1121</span></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#333333">Transaction ID<span class="xcol-lg-3">202232513615157</span>Action Code<span class="xcol-lg-2">Credit</span></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#333333">Merchant ID<span class="xcol-lg-3">2683</span>Terminal ID<span class="xcol-lg-2">268301</span></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#333333">Payment Instrument<span class="xcol-lg-3">Debit Card</span>Brand ID<span class="xcol-lg-2">Kuwait International Bank</span></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#333333">Card Number<span class="xcol-lg-3">409054******4143</span>Card Expiration<span class="xcol-lg-2">Oct , 2024</span></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#333333">Transaction Amount<span class="xcol-lg-3">20.730</span>Currency Code<span class="xcol-lg-2">414</span></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#333333">Merchant Track ID<span class="xcol-lg-3">pay_g5vrofoxzsl3texxg2soxkkzm4</span>Result Code<span class="xcol-lg-2">CAPTURED</span></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#333333">Host Response<span class="xcol-lg-3">00</span>Authorization Code<span class="xcol-lg-2">055943</span></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#333333">Reference ID<span class="xcol-lg-3">232597000268</span>STAN ID<span class="xcol-lg-2">168250</span></span></div>
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<span class="xcol-lg-12"><span style="font-size:10.5pt;color:#333333">Regards,
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;color:#333333">Rahul Nerkar.</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Monday, November 21, 2022 4:51 AM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5258402] - Conversation with Doaa Ghoneim</span> </div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team,<br>
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Kindly any update us on the below, thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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<span style="font-size:10.5pt">On Fri, 18 Nov at 4:29 PM <span class="xxseparator">
, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt">Dear team,<br>
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Kindly reinitiate the refund for the order below<br>
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As the refund_amount_exceeds_available_amount<br>
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Order: 8191182906<br>
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RMA  1003267274<br>
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Thanks for the help</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt"><a href="https://landmark.atlassian.net/browse/REL-162427" rel="noreferrer">https://landmark.atlassian.net/browse/REL-162427</a></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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