Subject: Ticket Assigned - Conversation with ifra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 15:16:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ifra ifra                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ifra, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:39 PM, 23rd Nov                   Mais                   Hi Irfa,Thank you for contacting us. My name is Mais,I will be happy to assist you.           05:41 PM, 23rd Nov                     ifra                    How I return order online?           05:42 PM, 23rd Nov                   Mais                   Can you please share the exact item's names ?           05:44 PM, 23rd Nov                     ifra                    OK           05:45 PM, 23rd Nov                     ifra                    1. Duchini men's slip-on Moccasins with Metal Accent           05:47 PM, 23rd Nov                   Mais                   I am not receiving any response from you, are you still connected?           05:47 PM, 23rd Nov                     ifra                    2.Celeste women's pointed toe sling back with buckle closure           05:48 PM, 23rd Nov                     ifra                    3.celeste women's pointed toe ballerina shoe with embellished bow accent           05:49 PM, 23rd Nov                     ifra                    Are you still connected?           05:51 PM, 23rd Nov                   Mais                   Thank you for allowing me the time to check. I appreciate your patience..           05:53 PM, 23rd Nov                   Mais                   Can you please confirm the order number?           05:54 PM, 23rd Nov                     ifra                    OK           05:54 PM, 23rd Nov                     ifra                    6183873084           05:55 PM, 23rd Nov                   Mais                   We have created a return request for the mentioned items and it will be collected within 2-5 days           05:58 PM, 23rd Nov                   Mais                   Is there anything else I can assist you with?           05:58 PM, 23rd Nov                     ifra                    Yes, missing items           05:58 PM, 23rd Nov                     ifra                    In my order 3 items are missing.           05:59 PM, 23rd Nov                   Mais                   Can you please share which items are missing ?           06:02 PM, 23rd Nov                     ifra                    Sure           06:03 PM, 23rd Nov                     ifra                    rimmel lasting finish lipstick ( color 5)           06:04 PM, 23rd Nov                     ifra                    rimmel lasting finish lipstick ( color 100 pinkroots)           06:05 PM, 23rd Nov                     ifra                    rimmel lasting finish lipstick ( color 006 Heather shimmer)           06:05 PM, 23rd Nov                     ifra                    Can I get the amount back of missing items?           06:09 PM, 23rd Nov                     ifra                    Are you still connected?           06:09 PM, 23rd Nov                   Mais                   Thank you for allowing me the time to check. I appreciate your patience.           06:09 PM, 23rd Nov                     ifra                    I'm waiting           06:11 PM, 23rd Nov                   Abdulqader                    We are truly sorry for the inconvenience caused to you. We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.    We request you to please allow us some time so we can work on this and do the needful.            06:14 PM, 23rd Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:14 PM, 23rd Nov                     ifra                    OK thanks           06:15 PM, 23rd Nov                     ifra                    Solve my missing items matter           06:15 PM, 23rd Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:19 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5332168