Subject: Ticket Assigned - Conversation with vikas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Nov 2022 15:03:40 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vikas vikas                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi vikas, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9401512980 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0586392096            06:53 PM, 22nd Nov                     vikas                    Ok           06:53 PM, 22nd Nov                   Abdulqader                   Hi vikas, thank you for contacting us. This's kader We would be happy to help you.           06:54 PM, 22nd Nov                     vikas                    Hi           06:55 PM, 22nd Nov                     vikas                    9401512980           06:55 PM, 22nd Nov                     vikas                    This is my order number for collection           06:55 PM, 22nd Nov                     vikas                    But no update on this . I ordered on Sunday           06:56 PM, 22nd Nov                     vikas                    Could you let me know exactly when I can collect the items           06:56 PM, 22nd Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:58 PM, 22nd Nov                     vikas                    Ok           06:58 PM, 22nd Nov                   Abdulqader                   We understand that this would be really frustrating for you, as you haven't received any update for your concern.  Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           07:00 PM, 22nd Nov                   Abdulqader                   we would like to inform you that your issue has been raised and this is your complaint number 5318075           07:00 PM, 22nd Nov                   Abdulqader                   please note that we will contact you through your email once we get any updates           07:00 PM, 22nd Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           07:00 PM, 22nd Nov                     vikas                    Thanks           07:02 PM, 22nd Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:03 PM, 22nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5325156