Subject: Ticket Assigned - Conversation with omer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Nov 2022 14:25:49 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omer omer                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi omer, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:59 PM, 22nd Nov                   Abdulqader                   H omeri, thank you for contacting us. This's kader We would be happy to help you.           05:59 PM, 22nd Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:02 PM, 22nd Nov                   Abdulqader                   Could you please share your order number so that I can assist you further?           06:03 PM, 22nd Nov                     omer                             06:03 PM, 22nd Nov                     omer                    Actually I think there’s a confusion with my return           06:04 PM, 22nd Nov                     omer                    I haven’t returned all my items           06:04 PM, 22nd Nov                     omer                    I’ve just returned one of them           06:04 PM, 22nd Nov                     omer                             06:04 PM, 22nd Nov                     omer                    This's the one I’ve returned           06:05 PM, 22nd Nov                     omer                             06:05 PM, 22nd Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:07 PM, 22nd Nov                     omer                    Ok           06:07 PM, 22nd Nov                   Abdulqader                   Kindly note this order has been returned back to our warehouse           06:11 PM, 22nd Nov                     omer                    What???           06:12 PM, 22nd Nov                     omer                    I couldn’t get u. Is it returned or cancelled plz clear??           06:12 PM, 22nd Nov                   Abdulqader                   Please note this order is already cancelled           06:14 PM, 22nd Nov                     omer                    But what is this I’ve received and paid for???           06:15 PM, 22nd Nov                     omer                             06:15 PM, 22nd Nov                     omer                    Kindly solve this misunderstanding that it’s been cancelled. I’ve received my order & paid for it by COD method but after that I had just returned an item out of it           06:16 PM, 22nd Nov                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:19 PM, 22nd Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:19 PM, 22nd Nov                     omer                    How much time will it take bcz I want my refund so I can order my items present in my cart???           06:19 PM, 22nd Nov                   Abdulqader                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           06:22 PM, 22nd Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:22 PM, 22nd Nov                     omer                    Ok tnx but plz take this issue on serious note           06:22 PM, 22nd Nov                   Abdulqader                   Ok sure will do the needful           06:25 PM, 22nd Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:25 PM, 22nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5324866