Subject: Ticket Assigned - Conversation with priyanshu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Nov 2022 14:25:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priyanshu priyanshu                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  priyanshu Bot:  Hi priyanshu, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Its a pick up order Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi priyanshu, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9401702840 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0562748785            06:18 PM, 22nd Nov                   Abdulqader                   Hi priyanshu, thank you for contacting us. This's kader We would be happy to help you.           06:19 PM, 22nd Nov                     priyanshu                    I want to know how long will this pick up take. I thing by more but it is not even telling me how long is this going to take           06:19 PM, 22nd Nov                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:20 PM, 22nd Nov                     priyanshu                    sign or update           06:20 PM, 22nd Nov                     priyanshu                    It said next day delivery           06:20 PM, 22nd Nov                   Abdulqader                   I can see that delivery of this order has taken longer than our normal pick up day , and I am really very sorry for this delay. I know that you’ve been waiting for it.           06:20 PM, 22nd Nov                   Abdulqader                   Please be assured that now we will escalate your concern to our store team and we will ask them to dto arrange the order ASAP and you will updated shortly           06:20 PM, 22nd Nov                     priyanshu                    Please do that. It was not supposed to take this long. I waited the entire day but the day is coming to an end now           06:21 PM, 22nd Nov                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           06:22 PM, 22nd Nov                   Abdulqader                   Do you have any other inquiries that we can help with?           06:22 PM, 22nd Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:24 PM, 22nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5324855