Subject: Note Added - [#5226728] Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Nov 2022 11:04:14 +0000

Hi ,    jainul hussain added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5226728    Subject:  Feedback or suggestions   Requester: Ahmad Sameh    Note Content:   <div class="WordSection1">
<div class="MsoNormal">HI <a id="OWAAM69486178CF384C33BB447FDE8D622369" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faisal Pallakkan</span></a>
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<div class="MsoNormal">Please investigate on the following customer complain and update the status…</div>
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<div class="MsoNormal">Best Regards!</div>
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<div class="MsoNormal">Jainul Hussain</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, November 22, 2022 2:54 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5226728] - Feedback or suggestions</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team<br>
A gentle reminder, Any update on this one? </span></div>
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Store name: center point -Ajman <br>
Ahmed Sameh Saraj<br>
Contact ;0507123022<br>
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Customer reported us that his wife visited store on  08th November 2022 at 1035AM, his spouse was in center point -Ajman Corniche and there been delayed at cash counter due to staff was asking for verification of ESAAD card, and stated that is management instruction?
 He always used his card without any issue from any staff at any branch and easily can be verified from my shukran account . hw want know why this kind of behavior take place in store why this time the staff is troubling the customer and make unnecessary delay?
 why such information not share with customer as discount card will not be accepted unless providing a personal ID, why staff hiding this board under cash table? With today experience which is not expected from your team at store ,today Kindly look into you
 customer service delivery method.<br>
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Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5226728:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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